Odoo Multi channel caller center

IVR Requirements Install odoo-asterisk connector in odoo backport modules as necessary from odoo 10 to odoo 9 (webrtc & asterisk connector) configure asterisk for inter-operability with odoo Install and configure webrtc via odoo and asterisk install available odoo webrtc module configure webrtc module to route through asterisk configure asterisk to accept and route webrtc permanent extensions for staff and registered customers temporary extensions for calls coming from website Configure auto-dialing groups in odoo using contact, leads, or any other editable/custom group. (with option to dial a direct number or extension in IVR) Add calling, sms, multimedia and voice broadcasts to odoo follow up options Optimize server configuration for reliable high audio and video quality configure settings for sip, users, codecs, etc for best quality configure PSTN connection(s) for best quality Enable chat and voice notes via soft-phone Configure asterisk/odoo to connect to a translation service, internal or external, and route voice traffic through the translator Will need some way to identify/specify the language of each endpoint Create extensions and supporting objects (times, applications, etc) for the below functionality. The basic hierarchical structure of the IVR is outlined below. Where message content is shown, attach the text to any available note or metadata description for the extension and/or recording object Language select Agent/rep has default language Customer starts with default language, can choose from a set of available languages. please see full details via link: [login to view URL]