Talented and committed IT Professional with around 6 years of experience and ability to design, develop and deliver solutions to complex business problems through technology an innovation into ServiceNow platform Support, Development and Administration, ITSM Development, ITSM Project Delivery and ITSM consultation. Direct hands-on experience implementing and supporting ITSM Process like Software Asset Management, Service Request Management, Incident Management, Problem Management, Change Management, Knowledge Management, Demand & Release Management, Configuration Management (CMDB) in ServiceNow, ServiceNow Integrations and Custom Applications.
- Overall responsibility, including management, maintenance, upgrades, and improvements for IT Service Management application (ServiceNow) and underlying ITIL Processes.
- Worked as a ServiceNow Administrator and Developer to Design, Implement, Configure and Develop the modules as per the clients’ requirements.
- Expert in Software Compliance Reporting and annual baseline adjustment to minimize the spend on Software and ELA
- Work with business users to identify and refine business requirements and workflows.
- Build custom reports and scheduling, gauges, and home pages
- Maintain service level agreement (SLA) and monitor an SLA workflow.
- Create new service catalog requests and items with variables.
- Create and implement access control rules (ACL).