Hello there,
My name is Saad (Joe), and I would like to be your Customer Service Representative. I have been providing Customer Support Services for 11 years and have been freelancing since 2012. You can see the reviews on my profile.
I have worked for a company as a retention agent, and I grew up to the position of Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services through chat and email to a US-based subscription company where my team handled more than 1500 chats weekly, and I handled escalations and follow-ups with customers via email for cancelation requests and have been scoring 20% retention, which is double than industry standards right now.
I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, easy, and complete in information.
I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day.
I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more.
Kindly look at my profile for reviews regarding the quality of my services.
Best,
Saad (Joe).