Hi,
I have 7+ years of experience as application support analyst. I have worked full time in IT industry for 6.5 years. After a break of few years I started working as freelancer.
Right now I am looking for remote work options with flexible hours. My areas of interests are customer service/web research/writing articles,blogs/manual testing/data entry.
Here is a brief summary of my work experience.
• Majority of experience lies in technical support, phone/email/chat support, SQL queries, troubleshooting and debugging.
• Handled customer support for US, UK, APJ and Australia.
• Experience in manual testing of website and apps.
• Exposure to ITIL framework and best practices.
• Worked as a single point of contact handling busy helpdesk with minimal supervision.
• Worked as Operation Manager for a real estate portal, online shopping platforms.
• Got exposure in social media promotion, social media marketing, web research, lead generation and data entry.
• Also worked on few sales activities like promoting new features/modules/apps to customers.
• Wide technical exposure ranging from industry standard tools (Clarify, Support Zone), languages (PL/SQL, Java, HTML, ASP), Databases (Oracle and SQL), Crystal Report, Great Plains, Weblogic to proprietary applications and languages.