We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly.
Roles and Responsibilities :
1. Overseeing the incident management process and team members involved in resolving the incident.
2. Responding to a reported service incident, identifying the cause, and initiating the incident management process.
3. Prioritizing incidents according to their urgency and influence on the business.
4. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
5. Collaborating with the incident management team to ensure that all protocols are diligently followed.
6. Logging all incidents and their resolution to see if there are recurring malfunctions.
7. Adjusting the incident management process as required to ensure its effectiveness.
8. Communicating with upper management if major issues are found in the IT system.
[login to view URL] the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Incident Manager Requirements:
1. Bachelor's degree in information technology, engineering, or a related field.
2. At least 5+ year's experience working in IT service management, or a similar role.
3. Strong knowledge of IT service management software including ITIL and COBIT. Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI.
4. Solid knowledge of programming languages, such as SQL, Java, C++, and Scala.
5. Excellent managerial skills and ability to collaborate with team members.
6. Ability to analyze a high volume of technical data and work in a fast-paced environment.
7. Strong problem solving, analytical, and time management skills.
Hello? How are you today? I am Michael .
I have thoroughly read the summary of your intriguing project. With my wide range of skills, I can complete it with ease. I've successfully finished tasks like this in the past.
I'd be happy to talk to you about the project. Send me a message: I'd be happy to share my solution(s) with you.
Thanks
Hi Greetings!
We are team of software developers.
We have big team of around 1500 software developers all over the world associated with us.
We have developers working on almost all the technologies.
We will assign you a project manager who will assist you during entire process of project completion.
We will provide you fast,timely and on time delivery with reasonable and minimum cost.
We are a registered company located in Indore,India.
We are available right now for the project discussion and can start the project on an immediate basis.
We have understood your project requirement
We have 9 ++ years of experience in design and development.
We can handle projects from small styling to full development from scratch.
We will provide a good result in a short time and satisfy you fully.
We have experienced developers in
Java
SQL
C++ Programming
ITIL
WHY-Us:
» Ready to Start on Immediate basis & provide proper Testing.
» Keep your Data & Website Secure: Daily Progress Updates.
» You will get 30-days FREE BUG-SUPPORT even after Project-Completion
Please come in touch and let's discuss more detail about your task via chat.
Project milestones will be decided during chat.
Thanks and Regards
Soft Train
Hi , I am network and security consultant with 8 years of experience working with global clients and I also have experience in incident management, change management etc.
We can go for quick technical discussions and talk about your requirements.