Customer Service Representative job description
This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR roleCSR Duties and Responsibilities include:
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
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Job brief
We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
I carry 8 year's of rich experience in sales and customer service have worked with clients like printerpix,Expedia ,drivrzy etc looking forward to take this project and achieve the milestone
Relevant Skills and Experience
I feel I am cable of handling this project since it fits my requirements as I carry the same relevant experience required for this project
Thank you for taking the time to review my proposal. I have a Background of 16 Years in the US as an Account Executive, Account Management, and SDR roles and in Northern and Southern California and I now work Remotely and most recently I was an SDR for Upwork Direct where I was at 137 percent of Quota in calling to book appointments with C Level Decision Markets in the B2B Enterprise Marketspace.
As a primarily Hunter Prospector Mentality I manage from the initial Call to Close and also familiar with several CRMs including Salesforce, Hubspot, Dice, and Pipedrive. Now I am looking for a new and exciting Sales Opportunity. I would prefer to work US East Coast Hours if possible. Please let me know if there is a mutual interest and I really appreciate your time and consideration!!
Have a Great 2019,
Andrew Mathisen
I've been in the BPO industry for almost 8 years now. I have been trained and been certified as a Customer Service Specialist in the largest telecommunications company in the US such as AT&T, COMCAST, T-Mobile and many more. I am hired as Support, Service Specialist both Sales and Billing on various campaigns such as Combined Billing, Retention, and Sales. I also know how to work with MS Word, PowerPoint, Blogs, and Ads for marketing. I am a fluent English speaker and writer and can also work as Online English Instructor and Teacher. I can work independently or with a team. I want a long-term, stable job where I can help you build your business