Full-time CX Customer Experience Expert for US CPA Firm

Our Global team is a group of motivated individuals who help each other do remarkable things every day. If you are reading this brief, I presume you are “HARDWORKING” and searching for full-time work from home? Does this sound like you? Don't let this opportunity pass you by! Learn more below! POSITION: Full-time CX Customer Experience Expert ( Min. of 40 hours/week ) About the company: Tax Goddess ([login to view URL] ) Solid, growing, and lively/fun Scottsdale CPA firm. We have been in the business for over 17 years, and we are ranked Top 1% Tax Strategists in the USA. This would be a long-term opportunity for the right person. We are a progressive, computer savvy CPA Firm, so you must have computer skills. Knowledge of working in the "cloud" is a plus as our firm is 100% digital. We are looking for: Full time customer experience “engineer”. Someone who looks at the small details to determine what we can change and what we can modify to create a better overall customer experience for our clients. Then implement, working with other teams and departments, these modifications. A CX customer experience specialist who provides our team with the knowledge, tools, guidance, processes and systems so that our global team can provide & deliver exceptional service and experiences to potential and existing customers. Expert in american culture & language High EQ skills Sharp/Smart Customer Experience Expert Responsibilities: Our specialist will be expected to optimize experiences across all interactions between our company and any other “party” (parties include but are not limited to: clients first, but also vendors, partners, staff, etc.). This expert will identify needs, create & envision ways to implement changes needed, and collaborate with internal departments to see the vision manifest & be streamlined moving forward. Monitoring engagement, response times, responsiveness, etc. Provide guidance/help to any & all staff on ways that they can demonstrate excellent communication, professional etiquette, problem-solving situations, team building interactions, and improvement in how to become “experience centric” team members. Review & Utilize market research, new technologies, trends, competitor research, reviews of service, and feedback Create “Wow” experiences, loyalty, and satisfaction for all parties leading to greater retention, brand awareness, and referrals from happy parties. Design and implement strategies minimizing attrition. Managing Beta testing and final release on any experience outputs. Evaluating results. Implementation on company scale. Documenting ideas, theories, processes, and final implemented systems. Is expected to re-review processes, systems, etc on a regular schedule for additional improvements Customer Experience Expert Requirements: Minimum 3 years of experience leading, coaching and mentoring a client operations team. Attention to high detail is required (HYPER DETAIL) Legal Firm, CPA firm, Luxury Hotel, Airline, Customer Experience Centric Company (example Zappos, Amazon, Apple, etc.) experience is a huge plus. A team player with great coaching, guidance, and leadership skills. Exceptional interpersonal skills and a client-centered approach. Proven skills in improving customer experience Experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels. Great organizational and time management abilities. Superb communication, collaboration, and problem-solving skills. A huge plus, certification in Customer Experience (CX) A huge plus, if you can provide testimonials from your previous clients. A huge plus, if you can show us concrete examples of what you’ve created in the Experience arena (before / after) Preferred: Degree in marketing, communications, advertising, business management, or in a related field. Proficiency in MS Office, as well as CX and CRM software, and other client related CRM’s