远程在线客服代表招聘（需懂中文）Remote Online Customer Service Representative (Chinese Language Required)

We are searching for a remote online customer service representative to join our esteemed boutique guesthouse located in Japan. This opportunity is ideal for a foreign individual proficient in Chinese, eager to be immersed in a multicultural work environment while providing superior service to our guests. Key Responsibilities: Address customer inquiries through email, phone, and online platforms promptly and professionally. Assist with booking and reservation queries, offering information regarding availability, rates, and amenities. Manage complaints, providing suitable solutions and alternatives within a set timeframe; ensure resolution through follow-ups. Collaborate with the on-site team to guarantee a seamless guest experience. Maintain a positive, empathetic, and professional demeanor toward guests at all times. Requirements: Proficiency in Chinese is mandatory; knowledge of additional languages is a plus. Previous experience in customer service or hospitality is preferred. Strong communication and interpersonal skills. Ability to work both independently and as part of a team. Availability to work from 8:00 AM to 5:00 PM China Standard Time. A stable internet connection is required to work remotely from any location worldwide. Compensation: A competitive daily rate of $10 USD with weekly payouts. Application Process: To ensure authenticity and language proficiency, a 5-minute video interview via WeChat will be conducted with all applicants. Interested candidates are encouraged to apply with their resume and a cover letter outlining their suitability for the role. 我们正在寻找一名远程在线客服代表，加入我们位于日本的备受推崇的精品民宿。这个机会非常适合精通中文的外国人，他们渴望在为我们的客人提供优质服务的同时，沉浸在多元文化的工作环境中。 主要职责： 通过电子邮件、电话和在线平台及时、专业地回应客户咨询。 协助处理预订和住宿查询，提供有关可用性、价格和设施的信息。 管理客户投诉，提供适当的解决方案和替代方案，并在规定的时间内确保问题得到解决。 与现场团队合作，确保为客人提供无缝的体验。 时刻保持对客人的积极、同情和专业的态度。 要求： 必须精通中文；懂得其他语言者优先。 有客服或酒店行业经验者优先。 强大的沟通和人际交往能力。 能够独立工作，也能作为团队的一员。 每天在中国标准时间上午8点至下午5点有工作时间。 需要有稳定的网络连接，可以在全球任何地方远程工作。 薪酬： 竞争力的日薪10美元，每周结算一次。 申请流程： 为了确保真实性和语言熟练度，我们将与所有申请者通过WeChat进行5分钟的视频面试。 有兴趣的候选人请附上简历和求职信，说明他们适合这个角色的理由。