Technical Support Tier 1

$8-15 USD / hour

Imefungwa

Imechapishwa

over 2 years ago

$8-15 USD / hour

Provide customer support and technical issue resolution via phone, email and other electronic mediums Provide web based training Provide feedback on improvement opportunities based on current product behavior in the field Diagnose and configure customer equipment to connect to server systems Provide excellent customer service in all situations Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes Provide support and assistance on other service activities Follow workplace operating and environmental, health and safety procedures and guidelines REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience At least 1-year outstanding customer service experience Familiar with proper phone etiquette Knowledge of customer service principles and practices Effective listening skills Basic understanding of MS Access & Windows 2008-2012 server configuration Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage Experience in resolving issues with integrated software/hardware solutions at the enterprise level Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule

Kitambulisho cha mradi: 32125840

Kuhusu mradi

13 mapendekezo

Mradi wa mbali

Inatumika 2 yrs ago

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13 wafanyakazi huru wana zabuni kwa wastani $12 USD/saa kwa kazi hii

@fastlabindia

Greetings!. I checked your Windows Admin requirements. Your work is one of the tasks that can be done very perfectly by us. We are good in WINDOWS System configuration and management, Network Services, Windows PowerShell: Essentials , Group Policy Administration , Active Directory Administration , Managing Microsoft Networks , Windows Server Management , Server Maintenance Fundamentals , Networking Fundamentals

$8 USD ndani ya siku 5

4.8

(12 hakiki)

4.7

@mo80

Hi, I can manage this support job as I have more than 8 years experience on the Technical Support, Let we have the chat discussions regarding this. Thank You

$15 USD ndani ya siku 63

4.8

(11 hakiki)

2.9

@sahumk2000

Hi Greetings of the Day, I am interested in this task, I have exp in mentioned skills. I am full time freelancer carrying 17 yrs of experience in Web and Windows development and Mobile development using ASP.Net, C#, WPF, SQL server, MySQL, Xamarin, WebAPI, VB6, ASP , XML, Cr Reports etc. I have 5 years experience as well in remote working (as freelancer) for Overseas clients. Please feel free to contact me. Thanks

$15 USD ndani ya siku 40

5.0

(4 hakiki)

2.1

@prashanth2406

Im good at linux ,aws and devops so i had a flexible to learn any work and do at any burden So i will be the best

$12 USD ndani ya siku 45

0.0

(0 hakiki)

0.0

@huybear5198

Hi I have 3 years experience in Support/Maintanance project. Skill: Knowledge Microsoft SQL (3 Years Exp), MySQL (3 Years Exp), resolved problem, System Admin (Windows and Linux), Design Report with SQL script and Microsoft Report Server.

$15 USD ndani ya siku 40

0.0

(0 hakiki)

0.0

@kshinaj7

I am a technical support engineer from dubai , i can help you for this . Please let me know the details.

$15 USD ndani ya siku 40

0.0

(0 hakiki)

0.0

@marvinamaya6789

Hola Buen día me presento mi nombre Marvin Arteaga, Proactivo, Facilidad de Comunicación, Enfoque al Cliente, Enfoque a Resultados Revisión proactiva de la infraestructura con el fin de garantizar su correcto funcionamiento Resolución de Incidentes sobre la infraestructura Microsoft Implementada Identificar, resolver y ejecutar iniciativas y ofrecer soporte a través de diversas áreas de TI Conocimiento y experiencia comprobable en la Administración de Sistemas Operativos. Con capacidad de manejo de tareas múltiples Manejo de Inglés Técnico Desarrollar e implementar políticas de monitoreo. Administrar la configuración de implementación. Capacidad para resolver problemas operativos utilizando soluciones automatizadas

$13 USD ndani ya siku 40

0.0

(0 hakiki)

0.0

@vyshnavibe

Hello Recruiter - I assure that I am best for the role that you are expecting. I have an in depth hands-on knowledge in managing IIS servers & services along with MSSQL DBA.

$15 USD ndani ya siku 40

0.0

(0 hakiki)

0.0

@virkg2025

Dear Hiring Manager, I willing to join your company. I have 4 years experience as IT Support Engineer and have Bachelors Degree in Information Technology. I also have proficiency in English language and have good communication skills. Please review my application and give me a chance to face to face conversation. Thank you.

$10 USD ndani ya siku 20

0.0

(0 hakiki)

0.0

@selassiep

Hello, I'm an IT expert with more than 10 years of experience in the IT industry. I am a Cisco Certified networking associate, a Microsoft Certified Professional, CompTIA certified, a Google Certified IT support professional. I have worked in many sectors including an MSP, supporting IT infrastructure in 5 different countries, I am skilled in Microsoft 365 administration, server, SQL and network management. Am more than happy to assist you to achieve the bottom line. Please get in touch and let's start working.

$8 USD ndani ya siku 40