Callcenter application Multilanguage

well mostly what i need are different reports of datas and agent reports. I will write a software that we already use with description. the application that we use they use Asterisk app for this but dont ask how :) Outbound: -Realtime Monitor - here we can see the agents realtime -Scoreboard - Overview of top 10 agents -Manage Dialer - Here i can give a boost to dialer & and the list what i have imported, i can choos to call randomize or begin with the oldest data or with the new imported data etc. -Manage Resultcodes - I can add here a resultcode to any projects what i have selected. -Search Records - I can find here any record in the database per project. -Search CDR - with the phone number i can see a record when its called and how many time its called by the dialer. -Download Recordings - I can download here records from the server. -Recordings - i can listen here the whole conversation and even edit the resultcode of this client (what i mean with edit is example: From sale i can set it to Negative or canceled) Inbound: -Inbound Monitor - I can see here who is calling for the inbound but i can see this agents also in outbound real time monitor. only in inbound monitor can i see the inbound agents. -Allow Incoming Line - I can choose here which project to allow the inbound and choose the agent who can get only the inbounds -Sevice Level Report Manage Projects: -Manage Projects - Building projects, setting up Phone Number, Selecting the dialer like, Predictive Dialer, Preview Dialer, setting up the country code for phone numbers, Auto Recording, Durability Records in Days -Overview Data - See the Imported Data Per Project -Import Data - Importing and deduplicating data and its not importing de duplicates but option to export the duplicates -Export Data - Exporting the sales or choosen resultcodes with many filters... i can show this later with images or teamviewer -Delete Data - i can import data and the system only reads the data, and i can select headers from the file and database and say, if the phone number excist then set all to resultcode: Sale. -Update Imported Data - I can update the updated phone number by selecting the headers of the file and DB and updating the list into the DB -BlackList (Do Not Call) -Deduplicate Blacklist - Reading the file and exports the file that does not excist in BlackList Manage Callcenter: -Email Templates - Each campaign can add a mail template and in this section they can set up the mail adres and the email template that has to be send, but the mail template can also be personalised -SMS Templates - MessageBird via API -Script Editor - Here we can make the scripts and add almost any option with HTML/PHP but the resultcodes must be selected in this Script Editor. when the script is done, you can select this script in "Manage Projects" -Script Player - We can play the project without log in in the user account Manage Agents: -Add/Edit Accounts - adding account and selecting permissions -Account Permissions - example Coaches are only enable to see the real time monitor and agent reports -Accounts - here we can view the deleted users and the whole information that is imported when we did make the account -Add Projects - i can even choose of the agent is allowed in a project or not, if not so the system will block and cant log in. but its every time automticaly allowed to all projects -Agent Groups - i can add here agents in groep.. we have 4 callcenters in citys so we can add each agent in a group with the name of the citys Reports: -Logged In Time - i can see here the whole time they logged in -Agent Hours - i can see which days the agent has logged in -Resultcodes Report - here i can see between date filters and projects (each projects has different resultcodes) and see here like 77 voicemails 120 not interested -CDR -Batch Report - here i can see how good the imported data is. Ex. data A) 20 sales Data B) 10 sales -Agent Report Settings: -Sip Trunk