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I'm looking for a customer representative to join our team. Your role will primarily involve dealing with customer inquiries via email, as well as the resolution of customer complaints. Key Responsibilities: - Responding to customer emails in a timely and professional manner - Handling customer complaints and providing appropriate solutions Requirements: - Fluency in English, German, and Turkish is a must. - Proven experience in customer service - Ability to work 5-8 hours per day - Strong communication and problem-solving skills The ideal candidate will be a team player with a positive attitude and a passion for helping customers. Previous experience in the betting industry is a plus, but not mandatory.

I need an experienced professional who can seamlessly migrate all WooCommerce products from one site to another WordPress site. It is essential to keep all orders, customers, settings, and more, without hindering the website's functionality. Key Details: - The URL to products should remain consistent - The new site must be compatible with a new, yet-to-be-decided template Your skills should ideally include: - Profound experience with WooCommerce and WordPress migrations - Understanding of SEO principles, site tags, and Google Ads operations - Ability to ensure all necessary settings such as orders, customers, and products are correctly transferred Please be prepared to provide examples of similar migration tasks you've completed in the past, to d...

I'm in need of an expert web developer who can construct an appealing eCommerce website that sells physical products primarily to young adults. [KE...[KEY REQUIREMENTS] - Proficient in eCommerce platforms such as Shopify, Magento, WooCommerce, etc. - Should have experience designing websites that cater to a younger audience. - Should have the ability to create inviting and smooth user interfaces. - Must have experience setting up online payment features for physical products. Your responsibilities will include: - Designing an easy-to-navigate site. - Implementing optimized product pages. - Setting up secure online payment capabilities. I'm expecting an effective website that not only visually aligns with my product and brand but also functions seamlessly. I look forwar...

Urgently looking to hiring a South African Full-Time Project Manager This is a Start-Up Home Services Company, in the US Must be able to work in US hours – EST / 3pm – 11pm SAST Job Responsibilities: Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maximizes customer operational performance by providing help desk resources and technical advice. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. Manages customer service staff, communicates job expectations, and performs appraisals and job reviews. Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures. Imp...

I run a brick cleaning company in Western Australia, specifically in Perth. My main services include brick cleaning, brick restoration, and high-pressure cleaning. I mainly target construction companies as my clients. I'm looking for a freelancer who can help me achieve two primary goals: 1. Improve my online visibility: I want to be the first choice when construction companies search for brick cleaning services on Google. This will require a strong SEO strategy to rank higher on search engine results pages. 2. Website Creation: I also need a professional, sleek, and easy-to-navigate website created for my business. The ideal candidate for this job should have: - Extensive experience in SEO, particularly in improving local search rankings - Proven track record in web...

...**Location:** Remote, attending Collision Tech Conference in Toronto, Canada **Position Type:** Temporary (June, with potential for future collaboration) **About Us:** is redefining winter travel with an innovative approach through local business partnerships. Our platforms, including , SnowClub, and , simplify winter bookings by offering comprehensive services like transport, rentals, activities, tickets, accommodations, and more, creating an "Expedia for mountain resorts." SnowClub, a membership-based SaaS, adds a social network, exclusive discounts, and an online store. Our mission is to reshape the winter travel experience by filling an industry gap and creating the ultimate ecosystem for 140 million skiers and boarders worldwide. **Job Overview:**

I need someone who can assist me in ...in creating a professional looking Squarespace website to sell my therapeutic services. The website should be bold and colorful, reflecting a modern, eye-catching design. Key Requirements: - Creation of a professional Squarespace website - Design the site in a bold and colorful manner - Implement an integrated booking system for clients to easily access and book my services, I currently use calendly Ideal Skills: - Proficiency in website design, specifically on Squarespace - Experience with creating integrated booking systems - Understanding of modern, bold and colorful design aesthetics The primary goal of the project is to provide a user-friendly platform where clients can easily navigate through the services offered...

I am seeking a designer to create a new logo for LegalBridge Professional Corporation. My company works in legal consulting and the logo should reflect this. It...This will not only brand our corporation but will also serve as the first impression for our potential clients. Key project requirements: - Create a logo that conveys trustworthiness - Incorporate modern design elements - Communicate our legal consulting expertise through the design The ideal freelancer for this job will have robust experience in logo design, specifically for professional services or consulting companies. A strong understanding of graphic design principals and the ability to interpret a brand's values through visual elements is critical. Understanding of the legal industry would be a bonus but is...

I'm looking to create a marketplace platform for my tech company's IT consulting and digital marketing services. The aim is to showcase our services in a manner that ensures customers have a clear understanding of what's on offer, and get the assistance they need to make informed decisions. Key Requirements: - Facilitation of IT consulting and digital marketing services - Emphasis on customer understanding of the services offered - Assistance in understanding customer requirements during the consultation process - Proficient user experience design for the platform The ideal freelancer for this project would have experience in: - Developing marketplace platforms - IT consulting and digital marketing - Requirement gathering and analysis - User exp...

I need to extract pricing information and contact details from a Chinese website for market research and supplier contact purposes. - Extracting Contact Details: - The project also involves obtaining contact details from the website. This would typically include email addresses, phone numbers, names of suppliers, and any other relevant contact information. - It is important that this data is collected accurately and in a structured format for use in supplier outreach. Ideal Skills: - Proficiency in web scraping and data extraction. - Familiarity with Chinese websites and text. - Experience in market research and supplier sourcing. - Ability to organize data for easy analysis. - Attention to detail and accuracy in data collection. If you have experience in these areas and are co...

We are looking for someone to perform an in-person audit at a testing center in Amman, Jordan. This audit is being conducted to assess if the staff on site is following the rules and regulations and are monitoring test takers to ensure there is no cheating going on. This is a great opportunity to help improve standardized test administration. We provide full training. Date is flexible, pays for 2 hours but you are only required to be on site for about 1 hour. Please let me know if you are interested. ***PLEASE NOTE: Once you are booked the audit cannot be postponed or assigned to a different freelancer.***

We are looking for someone to perform an in-person audit at a testing center in Giza, Egypt. This audit is being conducted to assess if the staff on site is following the rules and regulations and are monitoring test takers to ensure there is no cheating going on. This is a great opportunity to help improve standardized test administration. We provide full training. Date is flexible, pays for 2 hours but you are only required to be on site for about 1 hour. Please let me know if you are interested. ***PLEASE NOTE: Once you are booked the audit cannot be postponed or assigned to a different freelancer.***

...architect and urban planner who can help me present my site plan to the city council tomorrow, May 8, 2024 from 11:00 am to 11:30 am Eastern Time. Please read to the end and view the attachments, plans are already developed I just need someone to help present them. Requirements: - I'm only looking for someone to present the current site plan, not make any changes to it, but be able to help me field questions from the city and move forward on my own from there - The ideal candidate should have experience in urban planning and construction, particularly in dealing with city councils and presenting site plans for approval. Please note: - The presentation needs to be clear, concise and should highlight all the important aspects of the proposed site plan. ...

I am seeking a highly honest and professional freelancer to assist with outreach efforts. Our goal is to establish partnerships through banner-link exchanges with potential partners. The task involves sending emails to website administrators who might be interested in collaborating with us. We aim to establish 100 partnerships. To achieve this, you will need to email at least 2,000 potential leads after conducting an initial filtering process to ensure that only websites with a PageRank (PR) of at least 20 are contacted. We will provide detailed instructions for this task. Please let me know your rates for sending 2,000 emails, including the initial filtering of potential leads.

Eu criei um site para um corretor imobiliário usando um template comprado na internet, entretanto a empresa que fez o template não dá mais manutenção no mesmo e com a nova versão do WordPress o site parou de funcionar. Esse aqui é o site: O problema é que aparece uma tela preta assim que eu clico em qualquer coisa, e dessa forma fica impossível navegar no site.

This project entails creating a website that primarily provides comprehensive information about my health coaching services. The target audience is individuals seeking a lifestyle change. Hence, the site needs to speak volumes about transforming lives. Key areas to focus on include: - Effectively communicating an overview of the health coaching programs I offer. This should cover program content, requirements, expectations, outcomes, and any supportive material. - Having a dedicated section for testimonials from previous clients. This segment should show their life transformations and how the coaching programs have made a difference. - Last, a transparent pricing section covering different packages is mandatory. The section should clearly explain what clients stand to g...

I'm in need of a skilled content writer who can write engaging, sales-oriented website content targeted at professionals. The main goal of this content is to promote and sell a product or service to that audience. Key requirements and skills for this project include: - Prior experience in creating persuasive, professional content aimed at selling products or services. - Understanding of SEO principles to ensure the content is optimized for search engines. - Ability to adapt tone and style to resonate with a professional audience.

I'm in need of a professional who can help me build a sophisticated and efficient fashion clothing website with some specific requirements. Key Services Needed: - The website should provide comprehensive accounting services including Sales, Purchase, Document Management, Taxation, and Inventory. - The accounting services should be robust and user-friendly. Design Preferences: - The website should have an elegant and classic design. Technology and Frameworks: - For the frontend, I'm looking to have the website built with React.js and Angular. - As for the backend, I prefer to use Node.js. Ideal candidate should have experience with: - Building robust and user-friendly ecommerce websites. - Implementing various accounting systems within...

...child welfare system, specifically focusing on child protective services and the disproportionate impact of mandatory reporting on Black families related to domestic violence. The article should be written with a compassionate tone, aiming to shed light on the system's operation and the emotional facets it entails. Ideal skills/requirements: - Strong background in child welfare topics - Articulation of complex concepts with empathetic language - Demonstrated experience in serious subject matter writing - Ability to conduct rigorous research The ultimate goal is to produce an article that offers the reader a deeper comprehension of the Black experience related to mandatory reporting, domestic violence, child protective services, its challenges, and the emotions inv...

I'm looking to build a dynamic, modern Shopify website for my dropshipping business. This website primarily needs to cater to children and their parents, making it interactive and engaging is key. this would be my ideal site , can you copy sections etc and we get our own ali express drop shipped items Please check reference and let me know if you can do simialr in shopify and adding items from ali express . Key requirements: - The website will majorly feature toys, hence category system should be optimized for it. - The design preference is modern. The website should reflect a clean, intuitive and user-friendly interface that appeals to children and parents. - It should have all the essential features of a dropshipping business

I require exceptional data entry services for a concise assignment, with less than 100 records needing to be entered. The data will be sourced from a database. Even though the project size is relatively small, precision, attention to detail, and the ability to work with databases are crucial skills needed for this job. Applicants should be adept in inputting both text and numeric data accurately and efficiently. Image data handling skills are not necessary as I've skipped this preference. However, being adequately skilled in general data entry tasks will be a definitive advantage.

I'm looking for a skilled digital marketing professional who can set up and manage Google Local Service Ads for my garage door repair business, specifically targeting residential homeowners. Key Project Details: - Target Audience: Residential homeowners in need of professional garage door repair services. - Ad Services: Primarily focusing on garage door repair services, with the potential for expansion based on campaign success. - Experience: Expertise in running Google Local Service Ads and a proven track record in targeting specific demographics. Ideal Skills for This Job: - Proven experience with Google Local Service Ads - Understanding of the garage door repair industry - Ability to target ads towards residential homeowners - Strong analytical skills to tra...

Website Info: Loophead is an platform designed to revol...fits the overall color scheme of website - Understand the target audience (music producers) - Refer to reference pages - Provide all the new info on the document that will be sent to you Reference Landing Pages: Ideal Skills and Experience: - Proven experience in designing landing pages that have successfully promoted products/services - Animation skills preferred - Strong user interface design skills Timeline: This project is on a tight schedule, and we aim to have the new landing page designed and ready for implementation within 7 from the start date. We appreciate a candidate who can accommodate this expedited timeline and deliver high-quality results efficiently.

I'm urgently looking for a web scraping expert who can help me gather information from various medical service provider websites. Key Requirements: - Extract doctor names, contact information, medical service details, and additional data such as phone numbers, specialties, and participating plans. - The information should be pulled from three specific websites - Website 1, Website 2, and Website 3. Your deliverable: - The scraped data should be compiled into a CSV format for easy analysis and integration into our system. Ideal Skills: - Proficient in web scraping and data extraction - Advanced knowledge in handling and exporting data formats like CSV - Experience in scraping medical websites or similar domains would be a plus. Please bid only if you can start immediately and p...

I am currently developing an auction website and need some assistance in ironing out one of its major features. The website has two types of users: the admin (who also serves as the seller) and the users (who are the bidders). I require a system that allows the admin to add images to each auction item, that will be visible to all users. Specific Requirements Include: - Admin must be able to upload images of up to 5MB each. - For each auction item, the admin must be able to post a maximum of three images. Ideal candidates for this task will have strong experience in image management systems, and they will preferably have already worked on auction or e-commerce websites. Strong skills in Javascript, PHP or similar programming languages are also required. The ability to work efficiently ...

...who can help me build a customized, responsive, and mobile-optimized website within 30 days. Key Requirements: - Custom Design: Create and integrate unique design elements that align with my brand and vision. - Third-Party Services Integration: Implement social media sharing and email marketing platforms. - Advanced Functionality: Develop additional functionalities to enhance user experience. The ideal freelancer for this project should have: - Extensive experience in WordPress website development and customization. - Expertise in integrating third-party services like social media sharing and email marketing platforms. - Ability to work efficiently and deliver high-quality work within a tight deadline. Your creativity and ability to blend design with functionality...

I'm seeking an experienced web designer to help me create an engaging, professional informational website for my law firm. As I haven't specified certain key sections to include in the website, the freelancer should be capable of suggesting necessary sections for professional law firm websites. The timeline for this project has not been determined yet, so I need someone who is flexible in terms of delivery date. *Skills Needed:* - Web design - Experience with law firm websites is beneficial, but not necessary - Ability to suggest appropriate content for a law-firm website.

...and/or Angular. Key Responsibilities: • Handle the execution of informative alerts, real-time updates, status updates, and reminders. • The system should be designed to send notifications upon the completion of services and at defined specific times or events. Ideal Skills and Experience: • Demonstrable experience building notification systems for both iOS and Android. • Complete understanding of programming rules and regulations for each specific platform. • An innovative problem solver with a tactical understanding of user-experience design. • Proficient in using push notification services for enhanced user engagement. • Able to start as soon as possible. This is a significant component of our mobile app functionality, and it's...

I'm seeking an experienced web designer to help me create an engaging, professional informational website for my law firm. As I haven't specified certain key sections to include in the website, the freelancer should be capable of suggesting necessary sections for professional law firm websites. The timeline for this project has not been determined yet, so I need someone who is flexible in terms of delivery date. *Skills Needed:* - Web design - Experience with law firm websites is beneficial, but not necessary - Ability to suggest appropriate content for a law-firm website.

...this website into a WordPress site. We have already set up a server with version 6.5.2 to which we will provide access via FTP and admin user. The website is a landing page that will contain the following sections: Home About Services Projects Gallery with video Contact : In the contact section the user could send an email to a specific email, configurated in some place. I also need the user to be able to write a WhatsApp message. In addition to the conversion, we need to add a JavaScript script that will be provided to you, that contain GDPR regulations. All materials (images, videos, graphic templates) will be sent to you after the selection phase. The site should be set up in Italian, but we will change the texts ourselves at a later

I'm seeking an experienced Flutter developer who can create a cross-platform application for both iOS and Android. The principle objective of this app is to provide a platform for on-demand house cleaning services. Key Features to Implement: - User account creation and management - A system that allows users to schedule and manage house cleaning bookings - Payment processing feature - Real-time updating feature for tracking service progress Ideal Skills and Experience: - Strong experience in Flutter for iOS and Android - Successful track record of creating on-demand service mobile applications - Solid understanding of user account management, payment processing, and real-time updating systems - Knowledge of UI/UX for easy navigation and appealing design Your key role will...

I'm a professional hair stylist specializing in hair cutting, styling and healthy haircare. I'm seeking someone who can help me establish connections with salons, and book me for hair shows and events. Key Responsibilities: - Finding and reaching out to individuals to secure bookings. - Booking me for hair shows and events. Ideal Skills: - Excellent networking and commu...individuals to secure bookings. - Booking me for hair shows and events. Ideal Skills: - Excellent networking and communication skills. - Experience in sales or event management is a plus. - Familiarity with the beauty or fashion industry. I'm currently relying on word-of-mouth referrals but looking to significantly expand my client base. It's crucial that you're able to effectively pitch my ...

I'm looking for a creative and professional UI/UX designer from Pakistan who can help in revamping my crypto website for 12000 pkr. The improvements I want to see include: - Enhanced navigation menus: You must be able to design clear, intuitive menus that help users find their way around our site. - Better typography and color scheme: Our site needs a more visually appealing font style and color scheme. It's imperative that you have a keen eye for aesthetics. - Improved layout of content: Content must be organized sensibly to provide users with a smooth browsing experience. I envision a modern and sleek look for my website. It should radiate a sense of sophistication and cutting-edge technology. The ideal candidate will have experience working on similar project...

...for Product Descriptions: Your main task will be to work with AI technology to generate unique and catchy product descriptions that will attract customers and boost sales. - Service Description Generation: In addition to product listings, the AI should be able to create engaging service descriptions for the variety of services we offer. - Customer Review Generation: The AI system should also be able to generate authentic and believable customer reviews for our products and services. Experience and Skills: - Proven Experience with AI Integration: You should have a solid background in working with AI technologies and implementing them in ecommerce platforms. - Ecommerce App Development: Experience in developing ecommerce apps, particularly in integrating innovative features...

I'm seeking an experienced PHP developer specialised in both front-end and back-end development. The main task is to build an e-commerce website from scratch. Proficiency in various PHP frameworks is required, coupled with a deep understanding of front-end technologies. Ideal Skills and Experience: - Extensive expertise in PHP Frameworks - Proficiency in front-end and back-end development - Proven experience in building e-commerce websites from the ground up.

English & Arabic Language Support. Flexibility of Booking Appointment. Appointment Reminder Through WhatsApp. Billing / Transaction. Packages , Voucher. Pre-Paid, Gift Cards. Products , Services. Email Notifications & Invoice through Email. Staff Account & Profile. Customer Profiles & History Staff Management, Commissions. Salary Settings. Daily Sales Report. Vat module Expense Management. Mobile Application. All Kinds of Reports. If you're ready to show demo with above features please bid

I'm looking for a freelancer experienced in Laravel to help me integrate a payment gateway into my site. The script that must be installed is this: The site where the script must be installed is Key Requirements: - Expertise in Laravel: The freelancer must be able to navigate the Laravel framework with ease to integrate the payment script. - Custom Payment Gateway Integration Experience: The selected payment gateway isn't the usual PayPal, Stripe, or Authorize.Net. Therefore, the freelancer needs to demonstrate past experience with integrating custom payment gateways.

I'm in need of a skilled developer to build a comprehensive e-commerce fashion site with accounting services, inspired by the likes of H&M but tailored to the Indian market. The website should have the following features: - Sales Management - Purchase Management - Inventory Management Payment integration is key for this project. I want the site to support the following payment options: - Credit card - PayPal - Cash on delivery A crucial requirement is ensuring the accounting services are on par with The accounting features should be fully integrated into the site and be seamless to use. In terms of the product range, the site is planned to have more than 20 product categories. The ideal freelancer for this project will be experien...

...current website(s). - Implementing user login and authentication. - Implementing secure Patient Health Information (PHI), aka "HIPAA" standards. - Incorporating functionality for users to pay their invoices within the platform. - Ensuring that the payment options include credit card, debit card, electronic checks, bank transfer, vemo, zell, and any other relevant technologies. - Updating merchant services to the Intuit Merchant API. Ideal Skills and Experience: - Proficiency in web development, particularly in medical management systems. - PHI and HIPPA security - Experience in integrating new systems with existing websites. - Ability to think outside the box, as an end user rather than as a programmer. - Strong understanding of user authentication and payment system ...

To spur growth, I need to add 100 new product description pages to my Wordpress site. These pages would serve as a means to increase website traffic. Skills and Experience: - Expertise in Wordpress, understanding its user interface and functionality. - Prior experience in creating attractive, SEO-optimized, product description pages. Responsibilities: - Creation of 100 new pages on the website. - Construction and formatting of these pages with distinct product descriptions. Additional Information: I have specific examples of product pages that I regard highly and would like to emulate. These will greatly inform the design and content guideline for this project. Your creativity and expert advice, however, would be much appreciated in making these pages innovative and traffic-pul...

My Gmail ActionMailer has stopped working and I'm encountering an authentication error. This problem started after I changed my email password, and now I'm unable to send emails from my application. Key tasks would include: - Investigating the causes of the authentication err...authentication error - Resolving the issue, ensuring the ActionMailer can successfully connect to my Gmail account - Testing the solution to confirm that emails can be sent from the application Ideal candidates for this project should have: - Proficient knowledge of Ruby on Rails ActionMailer - Experience troubleshooting and resolving authentication issues - Ability to work with third-party services like Gmail - Strong communication skills, providing clear updates on the progress and any changes...

I'm seeking a seasoned Instagram manager who is adept at increasing followers and engagement while drawing attention to my interior design services. I'd like you to: - Focus on growing my follower base dramatically. - Stimulate and interact with my audience, resulting in higher engagement. - Convert this increased visibility and engagement into actual business. Ideal candidates should have: - Extensive experience in managing social media, particularly Instagram, for businesses. - A track record of building followers and promoting engagement. - Knowledge of the interior design industry or a willingness to research and learn. - Skills in presenting services attractively to professionals and parents. - Expertise in turning social media engagement into real-world bus...

Analista Programador Senior Certificado en Genexus con experiencia comprobable mínima de 3 años Manejo de Genexus versiones Evo2 y 17 Manejo de complemento Work with plus Programación de aplicaciones JAVA y C# Desarrollo Web Services Bases de Datos relacionales

I require a compilation of 1,000 genuine, individual leads for users of Ethereum wallets located primarily in North America. These leads will strategically aid in increasing our sales offering crypto-related services or products. Due to the specific request, freelancers bidding on this project should possess: Key Requirements: - Superior lead generation capabilities - Solid understanding of the crypto and digital wallet market, specifically Ethereum - Demonstrated experience in targeting and acquiring leads within North America Target Audience: - Ethereum Wallet Users - Geographical Focus: North America Each lead should come with associated phone numbers for cold calling purposes. Previous experience in crypto lead generation in North America will be highly beneficial. Your ski...

Looking for a ready content site that pass the adsens account confirmation. Site should not used for adsens before. Its just for speedup account confirmation

I'm looking to rebuild a now-defunct WordPress eCommerce site that exists on archive.org. Although the general layout and look are there, the site isn't fully functional. I need someone skilled in WordPress to get it back up and running. MAIN PURPOSE: The primary focus of this website will be e-commerce. Your experience in developing and maintaining eCommerce sites will be critical. REQUIRED E-COMMERCE FEATURES: * Shopping Cart * Payment Gateway * Product Listing The website is called orrana.com. The last time has data regarding the site is this: :// Attached is a video showing part of the site as it looked when it existed. With your skills, experience, and understanding of WordPress and eCommerce principles, we

...our clients. Your role will involve engaging with clients in real-time, addressing their queries, and ensuring excellent customer service. Responsibilities: - Provide live chat support to clients promptly and professionally. - Engage with clients to understand their needs and offer solutions. - Assist clients with navigating our platform and providing guidance. - Upsell or cross-sell additional services based on client requirements. - Escalate complex issues to the appropriate team. - Maintain accurate records of client interactions. Requirements: - Prior experience in customer service or live chat support preferred. - Excellent communication skills and ability to provide clear information. - Strong problem-solving skills and ability to think on your feet. - Empathy and patienc...

...web designer who can help me create an interactive and user-friendly website that accurately showcases my moving company’s services. Our offerings include local moving, long-distance moving, and packing and unpacking services. Our clientele is diverse, including both residential homeowners and corporate offices. The website should therefore be designed to cater to these varying needs. Ideal Skills: - Experience in web design and development - Familiarity with SEO optimization to generate leads - Ability to create a responsive and easy-to-navigate design - Superior understanding of the target audience and how to appeal to them also need WhatsApp integration on the site + landing page This website should be more than just a visual treat. It must effect...

necesito formacion para modelar JIRA en mi empresa

...Wix Studio professional. The right fit for this job will have at least two years of experience in the craft. Ideally, you will be confident in creating a website geared toward a specified age range and business professionals. Crucial details about this project: - Design: I have a design already prepared, so your key focus will be on development. - Functionality: * E-commerce Shop: The site should seamlessly incorporate an online store. * Reservation System: Allowing for simple online booking is a must. * Website for YouTube Channel: A section dedicated to a YouTube channel will need to be integrated. Due to the target audience being a specific age group and business professionals, the website should be professional while remaining user-friendly and intuitive...