French customer service work homeKazi
... The video is intended to be a brief, less than a minute, product and service demonstration. Key Points: - Duration: Less than 1 minute - Style: 2D animation - Purpose: Product and service demo Ideal Skills and Experience: - Demonstrable experience in creating 2D animations, particularly for product demos or similar content - Proficiency with relevant animation software - Strong conceptualization and storytelling abilities - Capable of delivering high-quality, engaging animations within the defined timeframe - Previous experience in creating promotional material is a plus The animation should be both informative and visually appealing, designed to effectively showcase and explain the features of my product and service. If you have a strong portfolio of similar wo...
I'm looking for an experienced profes...boost my Google My Business (GMB) listing through accurate citations. The main goal is to increase online visibility and foster customer trust, ultimately enhancing our brand's digital presence. Key Responsibilities: - Focus on citation that promote my business's products or services. - Ensure all citations are consistent and correct. Ideal Qualifications: - Proficient in managing Google My Business listings. - Solid understanding of local SEO and citation building. - Proven track record in increasing online visibility and customer trust through well-managed citations. Note: My business listing on GMB has already been claimed and verified, so immediate work can begin. If you have the right skills and experien...
I'm looking for a skilled developer to assist in integrating a Gcash E-Wallet And Paymaya E-Wallet payment gateway into my project. The objective is to accept online payments, and ensure an easy and intuitive customer experience. Key project requirements are as follows: - Implement Gcash E-Wallet as a payment method. - Guarantee transaction security through the incorporation of recommended measures such as SSL certificate, tokenization, and two-factor authentication. Ideal candidates will have: - Extensive experience in payment gateway integration. - Familiarity with Gcash E-Wallet system. - Proven proficiency in software security, and specific experience with SSL/TLS, tokenization, and two-factor authentication. - Ability to deliver a seamless payment experience. This proj...
I'm in need of a VtigerCRM developer who can create automated Sales Orders in my system based on certain conditions. Specifically, I need: - Sales Orders to be triggered by the creation of a new contact, based on the contact type. - Customization of the Sales Orders based on the contact type, specifically through the selection of a relevant product or service. Please note that the level of integration required with existing systems has not been specified by the user. This could involve: - Data import/export - Real-time synchronization - API connections Ideal skills for this project include: - Proficiency in VtigerCRM - Strong understanding of VtigerCRM automation and customization - Previous experience with creating automated Sales Orders - Ability to integrate with extern...
We are looking for four highly experienced copywriters and web designers who have mastered Elementor Pro, Chat GPT 4, Dale, Canva Pro and WP Funnel. The project involves creating 120 service sales funnels that include specific aspects: You'll be given specific content to be included in each funnel. Efficient work is imperative as the deadline is a strict 15 days. Ideal candidates should have: - Experience creating effective sales funnels - Proficiency in the aforementioned tools - A proven track record in copywriting
I need an experienced freelancer to meticulously scan my website's "Home page" and identify and fix spelling, grammar and formatting errors. My website's primarily written in English, so a strong command of English is required. Skills and Experience: - Extensive experience in copy editing and proofreading - Knowledge in web formatting protocols - Excellent attention to detail - PHP knowledge desirable
I...seeking an expert architect to craft a modern design for my future home, which will have a footprint exceeding 2,000 square feet. Key Requirements - Relevant experience in contemporary residential design - Proficiency in drafting large-scale architectural plans - Certified and well-versed in zoning laws and safety regulations - Familiarity with sustainable and energy-efficient design principles The successful bidder should provide a comprehensive portfolio or examples of previous modern home designs, particularly on a similar scale. Creativity, attention to details, and ability to integrate function and aesthetics are highly valued. Please include an estimated completion timeline in your proposal. Let's design a home that perfectly blends modern style w...
I'm looking for highly creative writing services to help me with a variety of projects. I'm not looking for any specific documents to be proofread, I'm open to hear ideas for any kind of writing project. I expect to have more than 7 documents that will require editing and proofreading before completion. If you are an innovative, reliable and detail-oriented writer, then this project is perfect for you. I'm looking for someone who has creativity, a good eye for detail, and can help with the structure and formatting of the written pieces. I'll need you to complete the projects in a timely manner. If you have the skills and can truly bring my writing to life with your creativity, I'd be delighted to have you onboard my project. Thanks!
I'm in need of a creative, professional designer to create a marketing flyer for my real estate services. The primary goal of this flyer is to engage potential clients and raise awareness of my services. Target Audience: - People with a home loan or are looking to buy a property. Key Information: - The flyer should prominently feature my contact details for easy reference. The flyer is to encourage people to find the bus (see photo) and once they find the bus they should do the following: 1. Take a photo of the bus advertisement (if driving please be responsible and have your passenger take the photo) 2. Post on your Facebook or Instagram the photo with the words Need a good mortgage broker call Jerone. You must also tag 2 friends who you believe can benefit from my serv...
Description: We are in need a fresher candidate who handle bulk email sending tasks. Requirements: Basic familiarity with email writing. Responsibilities and Frequency: Sending bulk emails twice a week. Timeline: No strict deadlines, but consistent quality work is essential.
Tafadhali Jisajili ama Ingia ili kuona maelezo.
...customers to make secure payments. The website should have the capabilities to handle moderate product variables and an average traffic flow seamlessly. Key Magento 2.0 functions to be incorporated include, but are not limited to: • Customizable designs: I want to be able to tailor the aesthetics of the website to match the branding and sentiment of my business. • Robust security features: Customer data protection is a priority, as is securing transactions. • Advanced SEO and marketing capabilities: To effectively compete in today's digital market, the website needs to be highly visible online and optimized for search engines. Ideal freelancers for this project have considerable experience with Magento 2.0 and a strong understanding of eCommerce solutio...
I'm looking for a talented brochure designer to create a digital, marketing-driven brochure that will appeal to both businesses and consumers. Key Requirements: - The brochure should primarily serve marketing purposes. It should be engaging, visually appealing, and clearly communicate the value of our product/service. - The design must be versatile enough to appeal to both businesses and individual consumers. - The final product should be optimized for digital distribution. It must be easily shareable across various online platforms and should be viewable on a variety of devices. - I'm open to innovative and creative ideas that will make this brochure stand out from the crowd. Ideal Skills: - Strong graphic design skills, with a proven track record of creating marketin...
I'm looking for an experienced iOS designer who can help bring my cybersecurity service application to life. Key tasks: - Design and implement an user-friendly interface for the application. - Ensure that the application's design aligns with the latest trends in iOS design. - Ensure that the application maintains a high level of security and protection for end users. Ideal candidates should possess: - Extensive experience in iOS development and design. - A solid understanding of best practices in cybersecurity. - Excellent problem solving skills and attention to detail.
...Driven by robust e-commerce capabilities, the website must lead and encourage visitors to make purchases seamlessly. Your contribution would include: - Upgrading the current design to a more sales-conducive format. - Integrating 'Easebuzz' as our preferred payment gateway, providing our customers with a secure and easy checkout method. - Suggesting and implementing further enhancements to increase customer engagement and online sales. Ideal skills and experience the freelancer should have: - Proven web design and e-commerce development experience. - Expert in Easebuzz integration. - Knowledge of current e-commerce best practices. Any proposed features you believe that could boost our online sales, despite the lack of specific requirements indicated, would be appreci...
I'm looking for a skilled freelancer to help me establish and manage sales for my clothing business. - I need someone who can understand and cater to the young adult demographic. - Experience in setting up sales channels and implementing marketing strategies is a plus. - You should have a keen und...essential. Your primary tasks will include: 1. Identifying the latest trends in men's and women's clothing. 2. Procuring and stocking clothes that will appeal to young adults. 3. Setting up sales channels (specifically an online store, but physical store experience is a bonus). 4. Implementing marketing strategies to attract young adult customers. 5. Managing the sales process, including customer service. If you have a passion for fashion and a knack for re...
Transform your brand's image with our "Brochure Design/Document Revamp/Company Profile" service. Our skilled design team creates visually striking and cohesive materials, ensuring your brand stands out. Elevate your communication and leave a lasting impression on your audience.
I am looking for a smart POS system with automated checkouts. Which means it should have a system that automatically scans and checkout products without the need of counter. Let me explain in storyboard. Story Board 1) A person goes to a supermar...A person goes to a supermarket, picks his products in trolley and moves through a gate or line. So there the camera or sensor should be placed and as he passes on the next stop there should be a screen and printer where his total amount is shown in screen and the printer prints his bill automatically. And the person can pay to the total amount to cashier via cash or online and get their products home. With this system, I'd expect the person to suggest the type of sensor or camera that needs to be purchased. Would be good if the sy...
...and take customer orders in our café. This role necessitates strong English communication skills and a stable, high-speed internet connection for smooth video calls. The ideal freelancer will be: - Comfortably fluent in English to effectively communicate with our customers. - Familiar with or able to quickly learn how to use our point-of-sale system. - Available to work for 6 to 7 hours daily, Monday to Friday. - Residing in the Philippines. Skills and experience: - Customer service experience is a plus. - Previous experience with Any Desk or Zoom or similar remote connection software is preferred. - Strong communication and interpersonal skills. - Reliable and fast internet connection. - able to Present well on Camera as you will be able to see ...
...operates across 7 or more physical stores. The system should be developed to efficiently manage Inventory, generate Sales Reports, and facilitate a comprehensive Customer Database. Key Features Required: - **Inventory Management**: The system should track stock levels, reorder points, and provide notifications when stocks run low. It should also allow for easy categorization and organization of products. - **Sales Reporting**: I need a robust reporting functionality that can provide insights into sales trends, popular products, and overall store performance. - **Customer Database**: The system needs to be able to store customer data, such as purchase history and contact information. Additionally, it should have the capacity to segment customers for targeted marke...
I'm in need of a specialist who can create an Alexa Skill / Zapier Integration for my Wordpress forms (signup/newsletter/customer creation/purchase). The purpose of this integration is to enable all my Alexa devices to notify me whenever any of these forms have been completed. Key Requirements: - Build an Alexa skill to receive audio notifications. - Successful integration with Zapier and our Wordpress forms (signup, newsletter, customer creation, purchase). Ideal Skills: - In-depth knowledge of Alexa skills development - Experience with Zapier integrations - Proficient in Wordpress - Attention to detail Please include examples of past work relevant to this project in your bid.
I require a Power BI expert to mentor me on creating high-quality dashboards using raw data like sales data, customer survey results, and financial statements. The scope of the training will include: - Data Modeling Techniques - Advanced Visualization Strategies The main aim of creating these dashboards will be to monitor our sales performance and analyze customer feedback. Thus, it will be ideal if you have experience in these areas and are comfortable teaching the skills needed. Being proficient in utilizing DAX formulas would be a significant advantage as well. Your task will be to transfer your knowledge about Power BI tools efficiently, helping me to master these operations at a professional level.
I'm currently in the process of planning the construction of a single-family home and require detailed architectural drawings. Key Points: - The primary focus here is on architectural drawings, so I'm specifically looking for a freelancer with proven experience in this area. - These drawings will be used for the creation of a new home, so a good understanding of residential construction and design is crucial. - The scale of the project is single-family home, so the drawings will need to be detailed enough to cover all aspects of this type of construction. Ideal Skills: - Proficient with Architecture Software like AutoCAD, SketchUp, or Revit. - Extensive Experience in Residential Architectural Design. - Understanding of Local Building Codes and Regulatio...
I'm starting a home based cloud kitchen named Spicescape. In need of a designer who can create a modern, minimalistic, and captivating logo. As mentioned, I'm open to creativity but it must fit into a contemporary style. Key Requirements: - Strong sense of modern and minimalistic design - Versatility to incorporate potentially different elements (Not bound to specific items - Spoon, Fork, Chef Hat, etc., but if they are included they need to fit into the overall style) - Ability to mesh ideas and create a final design that is both visually appealing and signifies the essence of a home based cloud kitchen. Ideal Skills: - High-level proficiency in modern logo design - Experience creating logos for the food industry - Excellent graphic design skills - Strong creati...
As a client, I'm seeking a seasoned Laravel developer to create a corporate website for my business. Please note the following key requirements: - **Purpose:** The primary aim of this website is to showcase my company's information, exhibit our portfolio. - **Functionalities:** I'd like to include several key functionalities such as a contact form, customer testimonials, and a blog section. These elements will be critical to enhancing user engagement and trust in our services. - **Branding Materials:** At this stage, I haven't finalized our logo and branding materials. Thus, the successful candidate may be required to incorporate these into the website once they're available. I don't have an document, but i can provide a reference website. i just c...
...improving customer retention. - Suggest strategies to enhance the current email sequences and implement where necessary. - Implementation of new best practices to ensure the highest open and click-through rates. - implement strategies for our wholesale/sales email automation (potentially outside of Klaviyo). Skills and Experience: - Proven experience in working with Klaviyo specifically. - A strong background in email marketing and automation. - A track record of enhancing customer retention through email automation strategies. - Keen understanding of e-commerce and customer behavior. - Excellent analytical skills to track and measure the effectiveness of any changes made to the email automation. Ideally this person is based in Sydney, Australia and ...
...compatible with my slate floor and oak trim. 2. Furniture Recommendations: Suggest functional, stylish furniture pieces that fit the modern, earth tone theme. 3. Decor Elements Suggestions: Propose decor elements that complement the overall look and feel, enhancing the modern style. I'm open to intuitive and creative proposals. Let's create an inviting modern, earth-toned space that feels like home!...
I am in search of a skilled designer to create a modern logo with vibrant colors for my appliance service & repair company: Integral Appliance Solutions Inc. The design should incorporate both text and image. - Logo Style: Modern aesthetic is a must. Please, make sure your portfolio reflects your ability in modern design. - Colors: The design should feature vibrant colors. I am open to color suggestions and creative input. - Components: The logo must incorporate both an image and text. The image should be compelling and directly tie in with the text. Proof of previous projects showcasing your expertise in the above areas would be highly advantageous. You have the creative reins, impress me with your modern take on logo design.
Tafadhali Jisajili ama Ingia ili kuona maelezo.
I need a professional and modern logo that will represent my brand across various platforms and merchandise. The logo will be used across various platforms such as online (websites, social media), print (business cards, flyers) and physical products (packaging, labels). ...visuals that capture attention and is memorable. Logo shluld include the word "EXOKRON". Key Requirements: - The logo should be memorable for the target audience. - It must be versatile enough to be used across online platforms like websites and social media, as well as in print on business cards and products - A modern design style -Theme is broad as this logo will appear on products encompassing home and office products (ie. On chair, desk, pen, water bottle, laptop bag etc) As for colors, maximum of...
I need a joomla informational website for a business that does construction work, mainly masonry work. I will provide: 1) the websites logo () 2) access to cpanel 3) website needs to be delivered in 4-6 days The website should: 1) be mobile ready 2) should have a contact form displayed on every page so that customers can request free estimates. These will be the fields: name, phone, email, address, description 3) The phone number and address should be displayed on the top, always visible 4) the message 'Licensed and Insured' should be on top and visible 5) ability to easily edit text and upload pictures from backend These will be the website menus: 1) home 2) patios 3) stoops & steps 4) walkways 5) driveways 6) retaining walls 7) brick & stone venee...
I'm seeking a knowledgeable consultant to help me with market research and analysis for my agriculture business. This project requires: - A comprehensive understanding of the agriculture sector - Experience in conducting in-depth market research and analysis - Insight into customer behavior, competitive landscape, and market trends specific to agriculture - Ability to create a detailed report with actionable insights based on research findings Your strategic recommendations will greatly influence the planning for the future of my business. Previous experience consulting for businesses in the agriculture sector is a major plus.
I'm in need of a freelancer who can source a list of high-quality, potential customers. These customers should primarily be from the Transportation and logistics or Construction sector. Customers absolutely must have trucks. The more trucks the better. Customers must be in the gold coast region of Australia. Key Information Required: - Contact details: I need a name of the person who manages the trucks their phone number. - Geographic location: It's important to know where these individuals or companies are located. - I need the company name The final list should be delivered in an Excel spreadsheet. Ideal Skills and Experience: - Strong research abilities: The ability to dig deep and find the right contacts in these specified industries. - Proficiency in Excel: The abili...
...Sales and Service, and Supply Chain Management. An essential part of your role as a freelancer will be to ensure that the system is smoothly integrated with our existing third-party systems. Skills and attributes required: - Proven experience with Dynamics 365 Business Central implementation and Cin7 - Proficiency in data integration methods and practices - Familiarity with the Finance and Operations, Sales and Service, and Supply Chain Management modules - Detail-oriented with excellent problem-solving skills - Strong communication abilities to effectively collaborate with the team and stakeholders. The end goal of this project is to have a seamlessly running system improving our overall operational efficiency. Freelancers with proven experience and who can provide prev...
I am currently facing some problems with my Shopify website's tracking code. It appears that it is not installed correctly, which is causing issues with Google Analytics and Google Ads tracking. This problem is particularly evident in the "Purchases" s...and correcting tracking code issues. - Deep understanding of Google Analytics and Google Ads tracking setup on Shopify. - Ability to accurately diagnose error messages related to tracking codes, and implement effective solutions. - Expertise in ensuring that conversion tracking is working properly throughout the website. The resolution of these issues will help me maintain accurate tracking of customer behavior on my site, and improve my data-driven decision-making capabilities. Your help to restore this functionalit...
I'm searching for an innovative freelancer with expertise in exterior home design. I am eager to re-imagining the exterior of my house with a focus on the following aspects: 1. Roof and Exterior Walls: I am seeking designs that combine old-world charm with a bold color palette. The goal is to make my home stand out while keeping a classic traditional look. 2. Windows and Doors: I'd like to see fresh ideas on window and door designs that not only enhance the exterior aesthetics but also blend seamlessly with the chosen color scheme and theme. Ideal Skills: - Expertise in exterior home design - Strong understanding of traditional aesthetics - Ability to work with bold colors - Experience in balancing aesthetics and functionality in design If you ...
I am in need of a skilled web designer and developer to create a website for my business as a hair stylist. The primary goal of this website is to showcase my work, attract new clients, and provide an easy-to-use booking system for my existing customers. I want you to use the Theme that I have already purchased to design a very user friendly site that is geared toward driving customer actions and conversions. The site will need 5-10 pages designed in total and it needs to be developed using Wordpress native blocks and Gutenburg blocks. You may also need to make a custom block or custom post Key components & requirements: - E-commerce features: I would like the website to have a shopping cart to sell hair products, payment gateway integration for seamless transactions...
I am currently facing some problems with my Shopify website's tracking code. It appears that it is not installed correctly, which is causing issues with Google Analytics and Google Ads tracking. This problem is particularly evident in the "Purchases" s...and correcting tracking code issues. - Deep understanding of Google Analytics and Google Ads tracking setup on Shopify. - Ability to accurately diagnose error messages related to tracking codes, and implement effective solutions. - Expertise in ensuring that conversion tracking is working properly throughout the website. The resolution of these issues will help me maintain accurate tracking of customer behavior on my site, and improve my data-driven decision-making capabilities. Your help to restore this functionalit...
I have purchased a template with 5 different demo home pages and I'm in need of a skilled individual who can consolidate all the elements of these home pages into a single new home page. This consolidated home page will serve as a comprehensive template that I can later edit and populate with my own content. Key Tasks: - Reviewing the 5 different demo home pages - Extracting all the elements from these pages - Implementing these elements into a single new home page These elements would include (but not limited to): - Header - Hero section - Features section I'm looking for a freelancer with: - Prior experience with template customization - Proficiency in frontend development - Good experience with HTML/CSS - Eye for good design and ae...
As the owner of a sports industry newsletter, I am seeking an expert equipped with knowledge about the running scene who can produce captivating and informative content for my readers. Key tasks include: - Crafting a weekly newsletter that engages and informs our large reader base. - Sourcing relevant content that encompasses running tips, indu...Carefully scheduling the delivery of the newsletter for optimal reader engagement. Applicants who are invested in the running scene and who possess knowledge and expertise in creating professional, interesting newsletters will have the advantage. I also value experience in product and affiliate marketing. If you have a keen eye on the running industry and the ability to translate this into engaging customer content, this project could b...
I'm looking to have a relaxation space constructed in the form of a 16x20x4 inches lean-to patio. This patio will be attached to my two-story home, nestled neatly between two hip roofs. The key details for this project include: - Purpose: The primary function of this space will be as a relaxation area. It's intended to serve as a comfortable, calming spot for unwinding and enjoying downtime. - Material: I prefer the patio to be constructed out of wood. It should complement the existing style of the house and provide a warm, natural aesthetic. - Design Element: I'd like to incorporate ceiling fans into this patio. These fans should provide both aesthetic appeal and practical function, helping to regulate the temperature and airflow, ideal for those warm, summer days. ...
I need a wide range of details about accommodations on , downloaded for analytical purposes. This data should include room availability, pricing, customer reviews, accommodation rate variances, photos, addresses, and phone numbers. - Essential Skills and Experience: 1. A strong understanding of web scraping tactics and data extraction. 2. Proficiency with 's platform and data structures. 3. Data organizing skills to deliver finalized data in CSV format. The outcome I envision is a well-organized CSV file that can further my research and analysis goals. A successful delivery will require attention to detail to ensure all requested information is included. Please bring forward your innovative solutions and reliable data handling methods.
...international customers. Here's what the project calls for: - Market Research: A deep understanding of the local, national, and international markets is essential. We need to identify the best strategies to reach our target audience and figure out how to differentiate ourselves from competitors. - Product Analysis: The store plans to sell a range of products, covering Electronics, Fashion/Apparel, and Home and Kitchen categories. Hence, an understanding of these sectors is a big plus. - Supplier Sourcing: We're not yet sure about our suppliers, so part of your task will be assisting in finding reliable and cost-effective product suppliers. With your input, we aim to make informed decisions about our proposed e-commerce platform. Previous experience in e-commerce,...
...regular posts and updates. Homepage Design: The home page should convey a warm, welcoming feeling to visitors. Privacy Policy: Include a link to our privacy policy at the bottom of each page to ensure transparency and compliance. Mobile Optimization: It is essential that the website is fully optimized for mobile devices to accommodate users on-the-go. SEO Optimization: The website should also be optimized for search engines to enhance visibility and traffic. The other Tabs that I currently have and the information I have on my website I would like to maintenance with addons. Branding guidelines or preferences: I do not have any preferences, again I like my current website however it is time to enhance it. Whatever you suggest will work I do not mind trying. Wh...
I require a skilled writer to help draft a recommendation letter for my work visa application. It is intended for submission to the Embassy or Consulate. Key Requirements: - There will total of 8 Letters of Recommendation from 8 different professionals - Each letter should focus on my professional achievements at different point of time and company . The goal is to showcase my career successes and aptitude in the field. - It should be well-written, persuasive and have a professional tone throughout. - Transcribe the recommenders profile from their linkedin Ideal Candidate: - Previous experience in writing visa recommendation letters is a plus. - A strong background in professional writing and understanding of visa application processes. - Excellent English language skills. - Att...
Must be a Smart person with great communication skills over phone. Must be good with computers. Should be able to think and handle the work on their own without too much supervision. Experience with a home renovation/ Construction company will be a plus. Work includes Attend incoming calls, send welcome message Setup meetings Send the price estimates Follow up with customers after giving price Research on various topics as needed Other admin work as needed Working on Eastern Standard Time (New York, Toronto) Paid monthly up to $300 per month plus $50 bonus for each deal closed. Start ASAP
I'm seeking an experienced Laravel developer who can help advance a personal accounting website I've started. The main functionalities needed are: - SASS functionality for website use - Managing and repo...creating data reporting features will be a plus. I've provided a full and detailed brief for the project. The very basics of the site has been started but not much has been built. You will use this base line and GIT repo to build the project ontop of. Please ensure you are reading it in full detail and in your bid ensure that you include the words "I understand the CurCash specs" and provide the service that you would recommend to connect to a users bank account to retrieve transactions on a regular basis. Also bids provided are going to be taken as the ...
...the sales of our services. I am looking for a skilled individual who can work both independently and as part of a team. You should have a proven track record in developing and implementing sales strategies. Key Responsibilities for this project will include: - Devise strategies to increase sales - Enhance existing procedures to optimize efficiency - Experiment with new and innovative sales techniques - Provide training and support to internal staff - Collect and analyze customer feedback Ideal skills and experience: - Familiarity with various sales techniques and strategies - Knowledge in services sector - Experience with providing effective sales trainings - Strong communication and analytical skills - Past work with similar projects and demonstrated impact on...
...professional with expertise in conducting in-depth market research in the service industry. The primary focus will be on identifying customer needs, preferences, and opportunities for growth, specifically in the field of dropservicing. Essential skills and experience: - Extensive background in market research, particularly within the service industry - Proven track record in identifying key growth areas and customer needs - Detailed understanding of dropservicing Deliverables: - Comprehensive research report highlighting customer needs and preferences in the service industry - Strategic analysis of potential growth opportunities in dropservicing Please note, individuals who understand the nuances of the service industry and dro...
