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$10 USD / saa
Bedera ya KENYA
nairobi, kenya
$10 USD / saa
Ni saa 5:07 AM hapa
Alijiunga Septemba 22, 2016
0 Mapendekezo

Yvette U.

@uweray

0.0 (0 hakiki)
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$10 USD / saa
Bedera ya KENYA
nairobi, kenya
$10 USD / saa
N/A
Kazi Zilizokamilika
N/A
Kwa Bajeti
N/A
Kwa wakati
N/A
Kiwango cha Kuajiriwa Tena

Translator/Data entry/Customer Support specialist

• Wide experience in working remotely • Wide experience in Customer service. • Wide experience in translating • Experience as a Quality and Assurance Analyst • Wide experience in Data entry and good typing skills • Wide experience in email handling. • Wide experience in phone support • Experience in loss prevention(Refunds) • Experience in dispute resolution. • Good knowledge in detecting fraudsters • Experience in Helpdesk and Call center • English and French proficiency. Techinical tools:  Zendesk  Slack  Basecamp  Braintree  Stripe  Skype  MaxIT  AVAYA

Wasiliana na Yvette U. kuhusu kazi yako

Ingia ili kujadili maelezo yoyote kwenye gumzo.

Kaguzi

Mabadiliko yamehifadhiwa
Hakuna maoni ya kuona hapa!

Uzoefu

Customer Support Representative(Remote job)

Lime
Nov 2018 - Nov 2019 (1 year)
• Apply refunds or coupons where applicable • Respond to customers’ email through Zendesk platform • Creating awareness of the Lime’s user agreement • When violations are found reach out to the users and take appropriate corrective action. • Investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team. • Respond to different types of chargebacks by providing appropriate evidences.

Quality and Assurance Analyst

Dhanush Infotech Ltd
Okt 2016 - Jun 2018 (1 year, 8 months)
Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. I got this promotion because of my incredible performance as helpdesk analyst. As a Quality and Assurance, I audit all work done at the helpdesk. Key responsibility: • Regularly present to the team and management team on Quality Improvements.

Helpdesk Analyst

Dhanush Infotech Ltd
Okt 2014 - Sep 2016 (1 year, 11 months)
Dhanush is a contracting partner of IBM to provide IT End Users services to Airtel Africa and Orange. Supporting Anglophone and Francophone 17 countries. • Create tickets using MaxIT tools for different requests. • Understand the business requirements and provide appropriate solutions. • Able to translate the work-related documents / content provided into French from English and vice versa.

Elimu

Business Studies

Rwanda 2007 - 2011
(4 years)

Sifa

Planning for Monitoring and Evaluation

Philanthropy University
2019

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