Ann-Marie J.

Employment: I currently own and operate an online plant store from my home. I also sell plants on eBay and [login to view URL]. I handle my own marketing, order and payment processing along with packing and shipping. My prior work experience is listed below and I can provide references on request. May 2004 - April 2010 St. Mary’s Medical Center Radiology Service Coordinator West Palm Beach, Fl Coordinated the daily work flow of patient x-ray services in the hospital. Acted as the contact person for all Imaging departments regarding patient transport requirements. Assisted with transporting patients as needed. Supervised the patient transport department and facilitated regular cleanings, maintenance, repair and supply of patient transport/transfer equipment. Participated in the emergency incident response activities. Answered the main Radiology department phone line, directed calls and screened calls for the doctors. Performed and documented annual employee evaluations. Provided administrative support to the department Director, including scheduling meetings, preparation of agendas, maintenance of meeting minutes, development of reports and provision of data, and implementation of policies. Prepared and distributed rotating schedules for the department. Was responsible for maintaining patients’ film records and giving information to assist patients, their families and the medical staff. Coded, filed and retrieved patients’ records. Greeted visitors and patients coming into the department. Entered patient data into the computer system to generate exam and transport requisitions. Printed and distributed lists for patients that were scheduled. Dec. 1995 - Sept. 2002 Cingular Wireless Customer Financial Services Collection Manager Boca Raton, Fl Was responsible for one billing cycle with approximately 20,000 accounts. Handled fraud, non-sufficient funds checks, bankruptcy and provided court documentation on behalf of Bellsouth Mobility/Cingular wireless with regards to collection agency disputes. Supervised staff of eight on help desk to assist employees with problems and questions. Recruited and interviewed staff for help desk as well as created monthly employee work schedule. Acted as escalation manager resulting in higher levels of customer satisfaction. Resolved phone calls from irate customers. Monitored phone conversations to ensure quality and accuracy. Performed and documented monthly employee evaluations. Organized, conducted and managed team meetings. Was instrumental in suggesting and implementing a campaign to mitigate losses due to nonpayment on new and questionable accounts. Led a team of associates to develop and implement an employee motivation program for the department.