Patrick M.

I am a devoted customer service representative who is committed to offering excellent service for complete customer satisfaction. A track record of building and maintaining strong client relationships and partnerships with clients. adapts and performs under pressure to produce results. committed to determining customer needs and giving efficient answers to any issues. My ability to be a hard worker who is prepared to take on the challenge is demonstrated by my excellent time management abilities and exceptional understanding of the customer service sector. My ability to be a hard worker who is prepared to take on the challenge is demonstrated by my excellent time management abilities and exceptional understanding of the customer service and sales sector. Work Experience Our Pacific Office • Handle inbound and outbound customers service dealings through calls and emails in accordance with the Our Pacific office client’s policies, procedures, and values. • Assigned 2IC duties for the team for over 2 years in which assisted in training for clients and answering queries for team members. • Deal with escalation calls in a professional manner. • Assist team members with complex booking systems which include payments and charges for clients. • Create time sheets & rosters for the team for Payroll. • Motivate team members to reach KPI expectations of over 100 calls a day while maintaining consistency and quality of calls. • Act and take on the role of team leader in her absence and provide feedback through leadership meetings and collaboration. • Handle and assist with over 500 Customer Service Clients and 300 booking clients with various booking systems of many industries including Law firms, accounting firms, Allied health, General Practitioner’s, Trade companies, Real estate, Investment brokers, Pharmaceutical Companies, Engineering and more. • Ensure Cancellation Policies are kept in the guidelines and policies of each booking client. • Multitask while on calls to create bookings and send emails while other calls are on hold of various clients with different products and services Booking and Business Platforms used: • Mitel MiVoice Business Console • Get Timely • Cliniko • Auditdata • AroFlo • Settmore Calendar • Powerdiary • Splashtop Business • Nookal • Pracsuit • MediRecords • Best Cloud Practice Management Software • Coreplus Practice and Patient management in the cloud • Hubspot CRM • Vonex Communication and Email Platforms used: • Gmail • Outlook Office • Skype • Slack • Hangouts