Telecommunications & Customer Support Analyst with 6 years experience, good interpersonal skills and quick adaptability to any environments.
- Solid experience with Linux/Unix environment solutions (such as Fedora, CentOS, Ubuntu Server/Desktop and other distribuitions);
- Experience with automation Scripts, routine configurations (Shell Script/bash and Crontab);
- Issue and problems solving experiences in Windows environments;
- Windows AD support and maintenance;
- SharePoint setup and maintenance;
- Linux formation (starting from Linux Academy Essentials up to Advanced courses);
- Solid experience with Telecommunications technology (VOIP, SIP, E1, Khomp-related, IPC, NICE systems, circuits, etc.);
- NICE Systems Platforms Specialist (been providing support to VOIP Recordings, TDM integrations, Cisco CM, Genesys SIP);
- CRM Dynamics experience;
- Basic Zabbix e-learning course, environment setup, triggers configurations (Udemy classes).