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Hitilafu fulani imetokea. Tafadhali onyesha upya ukurasa na ujaribu tena.
Barua pepe imethibitishwa kwa ufanisi.
Picha ya Mtumiaji
$25 USD / saa
Bedera ya LITHUANIA
vilnius, lithuania
$25 USD / saa
Ni saa 2:46 AM hapa
Alijiunga Januari 22, 2024
0 Mapendekezo

Marsel S.

@Marsel91

0.0 (0 hakiki)
0.0
0.0
0%
0%
$25 USD / saa
Bedera ya LITHUANIA
vilnius, lithuania
$25 USD / saa
N/A
Kazi Zilizokamilika
N/A
Kwa Bajeti
N/A
Kwa wakati
N/A
Kiwango cha Kuajiriwa Tena

I live my life the best way I can

Hello, I am Marsel! I don’t believe in borders, I think that in the world there is enough space for everyone. I am a balanced person, with a passion for people, their feelings and their behaviours. I am originally Albanian, but I grew up in Italy. I can speak both languages at a native level, I am proud of both parts of my soul, but I consider myself a son of the world, a cosmopolitan. In my career I have had several experiences, all somehow related to interacting with people, whether it was dealing with them as customers or leading them as a team. I believe that empathy, communication and interaction with people are my best skills (but not the only ones). I love analysing people's behaviour and adapting to each individual in a personal way, in order to help them be the best version of themselves, at work as well asin life. I am a great learner, and this helped me throughout my career to gain other skills and knowledge. I am an expert in the payment and compliance sector, working at international FinTech companies. My knowledge and skills include AML, Transaction Monitoring, KYC/KYB processes. I speak English at a professional level, and I have good knowledge of Lithuanian and Spanish, besides my two native languages. I am currently aiming to evolve in my career by growing professionally as a people manager, possibly within the FinTech sector.

Wasiliana na Marsel S. kuhusu kazi yako

Ingia ili kujadili maelezo yoyote kwenye gumzo.

Kaguzi

Mabadiliko yamehifadhiwa
Hakuna maoni ya kuona hapa!

Uzoefu

Payment Specialist

Yoursafe
Des 2021 - Sasa
- Monitor incoming and outgoing transactions - Onboarding, guiding and supporting new clients and their businesses - Perform due diligence, KYC and KYB processes for persons and business clients - Utilize various CRM and support tools and systems - Escalate issues that cannot be resolved quickly and spot broader trends in payment support requests - Demonstrate customer relationship skills and maintain a positive company image during all interactions with customers

Project Specialist

Vinted
Des 2020 - Jun 2021 (6 months, 1 day)
- Monitoring and improving performance and KPIs of 15-20 FTEs (Vendor Team) - Develop and improve policies, processes and procedures in dedicated domain - Own efficiency and high quality solutions for escalations - Managing and mentoring AR team, analyse Auto Replies success rate, improve existing auto replies or create new ones - Coaching, and mentoring new joiners within the company and vendor agents - Be responsible for creating & organising other language-specific work with translations

CS Guest Specialist

Booking.com
Apr 2019 - Des 2020 (1 year, 8 months)
- Respond to urgent and/or critical guest inquiries via telephone or email to provide problem resolution in accordance with our service standards - Handle and coordinate high risk/complexity guest cases and if possible prevent negative dedication, brand and / or financial impact - Expert experience of Booking.com CS tools, methods, processes - Adopt adequate behaviours as per Booking.com values during and outside working hours

Elimu

Diploma

Liceo Scientifico, Italy 2006 - 2012
(6 years)

Sifa

Transaction monitoring Certificate

Ministry of Compliance (NL)
2022
Certification of knowledge and skills related to AML and CFT processes.

Wasiliana na Marsel S. kuhusu kazi yako

Ingia ili kujadili maelezo yoyote kwenye gumzo.

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