Kunal F.

• Expertise in handling a diverse range of operations entailing operations, training and Quality. • Proven track record of developing procedures, service standards for the team, planning & implementing effective control measure to reduce escalations and customer complaints. • Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. • Excellent written, inter personal and problem solving skills and an innovative “can do” mindset with the ability to work in multi cultural environment. • Customer centric. • Like taking initiatives with an attitude of ownership. • Passion for excellence and an ability to energize. • Innovative and pragmatic by nature and a quick Lerner.