Juan C.

SCS International Solutions is an inbound & outbound Call Center based out of New York City with our operational center located in Medellin, Colombia. We are one of the fastest growing enterprises in Medellin, striving to work with dynamic English & Spanish speaking clientele. We offer a professional 24 hour call center with the ability to personalize all of our campaigns to meet your business needs. All of our agents go through rigorous training where they are taught the values of customer service, sales techniques for use over the phone and also how to express themselves in a cordial manner to all possible prospects. We are committed to global campaigns and to servicing various cultures and companies as well as their specific needs through the language of their choice. All campaigns are carefully selected and taught to all new employees to ensure the best quality service to represent your needs. SCS’s board of directors is composed of professional men and women who combined have over 30 years of sales experience. Our management staff is as well experienced with their perspective campaign and are committed to delivering the coaching and management to all of their agent's needs. We hand pick all of our managers from a pool of our best agents and are then placed in an intensive 3 month training academy where they acquire further attributes to micro manage your campaign successfully.