Swati M.

I am professional with over 5 years of experience in the field of the following Inside sales and Data Entry operator Customer Relationship Management Lead Generation Knowledge of MS Office, Google Docs, Google Sheets, Excel sheet Interacting with cancer patients/ attendants, maintaining a report with them, guiding them through the entire Navya process. Always on top of following up with leads basis last interaction or sales process and ensuring that there is never a miss for a follow up. Answering potential customers questions and sharing relevant information over call / Email to ensure that the interest is increased with every interaction. Qualifying leads and updating the CRM basis every customer interaction. Processing orders online and converting incoming leads to orders, order confirmation via calls. To ensure the Sales CRM is always updated with appropriate and relevant details. To submit Daily sales reports to the team manager. Payment collection, customer feedback calls, creating invoice and credit notes. Following up with retailers until last mile fulfillment.