Im 11 years of experience in Cisco/Microsoft Collaboration | CCIE #59487 Networking and DC with a Strong history. design, deployment, administrating, and troubleshooting working at Cisco Gold Partner Companie and support MegaCustomers around the world skills in., Cisco UC (CUCM/CallManager from version 8 to 14.5) Also CMM, CMS, (CME/Communications Manager Express) Voice Gateways, (TDM, Analog, FXO/FXS/ATA), MGCP, SIP, SRST, H.323, CUBE, ITSP, TLS 1.2 Microsoft teams Integration with Cisco CUBE using ITSP for outbound/Inbound calls Using Direct routing service with a secure connection, Contact Centre Express (UCCX/IPCC Express) advanced Scripting, Deployment, and Custom Reporting Using (CUIC) making advanced auto Callback for missed calls, handle chat and email and social media integration FB and Whats App, Presence/Jabber, Unity (Voicemail, Auto Attendant, advanced IVR using CUC) Cisco UCS and VMware ESXI 5-7 (Cisco WFO&Mediasense for recording, IVR, Expressway E&C. I have CCNP Enterprise, CCNP Voice, CCNP Collaboration, and CCIE Collaboration certification, I'm strongest on troubleshooting. I can quickly jump into your environment, diagnose and come out with a solution. I can help also with RS & Switching, networks (L2 & L3 & L4) My current role is Collaboration Consultant Engineer If I cannot provide a solution, I won't charge you.