Enhance training to all the subordinates on the food and Beverage services, focus on ‘On Job Training’ OJT and service recovery for customer retention.
Conduct effective training for staff, explain key point, go over policies demonstrate procedures and relate any other information trainees need to know.
Proven motivation, Customer Service, Management and Operational Skills with a Food and Beverage Team.
To ensure proper supervision and coordination of staff engaged in providing courteous and efficient service to guest.
Recorded, analysis and following up the effectiveness of the training.
Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, implementing new procedures.
Assigns waiter/less, bartenders and captains according