Network Engineer/ Security Proxy

A U.S based consultancy is looking for a Senior Network Engineer job support / Proxy to join our team of innovative professionals. In a collaborative environment, the Network Engineer Job Support/Proxy provides technical assistance for our candidates. Engineers are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, Network Security, F5 Load Balancing, Juniper, Cisco, Palo Alto Technologies. Technical support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved. All engineers are required to provide professional written and verbal communication to customers within expected service level response times. Responsibilities • Independently provide Tier 1 – Tier 3 technical support to troubleshoot and resolve hardware and software issues on LoadMaster devices. Using: application protocols including HTTP, SMTP, DNS, FTP and SNMP, and tools such as VMware, Xen or Hyper-V virtualization environments. • Appropriately, effectively and proactively communicate case statuses, plans of action and technical information to internal departments and external customers. • Generate clear and concise internal documentation in the form of case notes and technical notes. • Maintain and improve KEMP’s excellent customer support. • Participate in an on-call Rota Qualifications • BA/BS degree or equivalent experience • 5+ years’ experience in a network technology environment • In-depth knowledge of networking protocols, specifically TCP/IP • Excellent troubleshooting, analysis and creative problem-solving abilities • Read, write and speak English fluently, including technical concepts and terminology • Positive attitude and strong work ethic • Must be able to collaborate with others and work well in a team • Ability to multi-task and manage time effectively • Ability to relay technical information to customers with varying skill levels • In-depth knowledge of networking protocols, specifically TCP/IP • Proficiency with Windows and Linux Operating Systems • Must be able to work for U.S Timings 9 AM to 6 PM Eastern Time Zone which is 6:30 PM to 3:30 AM Indian Standard Time. • Microsoft Exchange, SharePoint and Lync experience is desirable • Technical Certifications such as CCNA, CCNP, MCSE or VCP5 are advantageous but not required