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Test and user support for software

€6-12 EUR / hour

Imeghairiwa
Imechapishwa about 5 years ago

€6-12 EUR / hour

For our Thunderbird add-on called Owl [login to view URL] , I need a tester and and end user support. I'd like to have the same person for QA and user support, because I need somebody competent for user support, and the 2 roles interact, as you will see below. You will need to verify the bugs that are reported, find the exact circumstances under which the bugs appear, and validate our bug fixes that they fix the bug and do not break anything else. Additionally, you need to handle end user support, answer people's questions, and help them when they have problems, and report a summary back to me, so that we can fix the problems that the people have. 1. Bugs reported by end users: An end user reports a bug, on any channel - support email, website form, rating. You need to find out what the exact problem was that the user had. Most of the time, users just say "this and that didn't work", but give no specifics. You need to find out what exactly happened. Ask them: • What exactly happened: What what the exact error message? Which reaction of the application was wrong? We need an exact description. • What exactly they did, each step of the process, in which order. • The Error Console output in Thunderbird often contains the underlying error and helps us to pinpoint the problem. You will need patience for this, because most users are simply unable to be precise. Work kindly with them. 2. Find a reliable reproduction Whenever the user gives you information, try whether you can reproduce the bug on your computer. Try various ways. The standard situation will normally work, so there's often a specific situation at play that causes the bug. Your job is to find that specific situation. Try to think about what factors might influence the situation. Then, test various variations of these factors. If you find nothing, think of other factors. Once you have found a reproduction, you have found the most important clue, but the job is not yet finished. Try to find in which exact situations the bug appears, and when it doesn't and the software works. Sometimes, a bug can be caused by several different factors. Once you have found once factor, it is usually easier to find the other factors as well. 3. Verify a bug fix Obviously, test the original reproduction of the bug, and ensure that the bug is fixed. But we also need to test other, related situations, and see whether the same bug might appear there. Before we declare a bug as really fixed, we need to make sure it does not exist in other situations or variants. That is part of the job of QA. Lastly, we need to ensure that we didn't break anything that worked before the fix. 4. User support Most of user support are people saying that it does not work. These fall into 4 classes: 4.1. User error The user says it doesn't work, but he did something wrong. We need to help him get it right. However, we have the attitude that all user errors are also our mistakes. (Most of them, anyway.) We tried to make the UI so that it is easy to use by everybody, without any knowledge of computers. If several users have a problem at the same point, that's an indication that we need to improve the software. 4.2. Software limitations For example, several users report that after login, they see the OWA webmail page. We found that that happens for old versions of Exchange, where we don't recognize the login. We cannot support these old Exchange versions yet. Instead of just saying that on our website, we should catch this error in the software, recognize the situation, and show a clear message to the user, instead of just failing. 4.3. Bugs See QA above. Work with users to find out what happened, how to reproduce it, and help us to fix it. Attitude: Our users are "king" (German proverb). We want them to feel helped, and we are at their side to help them. Time: At the moment, this is just a few hours for the next 1-2 weeks. We will see whether we continue afterwards or not.
Kitambulisho cha mradi: 18679583

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35 mapendekezo
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Inatumika 5 yrs ago

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Picha ya Mtumiaji
I am very interested in this project/job. With experience in web development such as HTML, CSS and JavaScript, I would have the necessary knowledge of how web systems work and interact to provide a clear perspective on how errors and bugs may occur as well as finding solutions for them. Also with experience as an IT technician I have worked with customers before and hold all customer interactions highly important. Always ready to go and looking for a challenge.
€10 EUR ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
35 wafanyakazi huru wana zabuni kwa wastani €9 EUR/saa kwa kazi hii
Picha ya Mtumiaji
I will do it. I have an experience of 6+ years in Manual and Automation testing as a Sr. QA Analyst, working for a top tier company. I can surely meet the requirements needed for this project. I am well versed with Agile practices. We also use JIRA for tracking work items. I can create an excel report, mentioning all the devices used during the testing. The excel will also include all the test cases and test data that was used during the tests. My expertise is in writing test cases and executing them on a timely manner. Completing the project on time, with little to no defects would be my top priority. Since I am new and relatively fresh to freelancer.com, I have an urge to move forward from my competition. My enthusiasm is at a very high level and if hired, I will not let you down.
€11 EUR ndani ya siku 20
5.0 (18 hakiki)
5.4
5.4
Picha ya Mtumiaji
Hi, (sorry, almost missed you with the Punctuality is the politeness of the kings), but king and kings may be different from Testing scope, isn't? :) My name is Rost, I'm from Kharkiv, Ukraine, and I'm here on behalf of my small professional team. I've got a free experienced QA engineer (Artem), now he is free and I would like to suggest him for the job. Although he is experienced in mobile/web testing, the support is new for him. He's not experienced in customer support at all, so for the first tasks I will personally assist him to provide best experience for your respective customers. Main benefits: - speaking/writing English - accurate issue description - some experience in automated testing Initially we (mainly he, but under my control) need to understand the functionality the night bird :) and create a testing environment. It would be good to have an access to already configured Exchange server to avoid time wasting, but generally it's ok to setup it manually (just costy). I also would ask which bugtracking system do you use. He has got experience in mantis, JIRA or even simple github/gitlab reporting or to excel document (with the same fields). I believe we may cooperate efficiently for long-long term period. Kind regards, Rost
€10 EUR ndani ya siku 20
5.0 (20 hakiki)
5.6
5.6
Picha ya Mtumiaji
Hello Sir/Madam, I am ISTQB Certified Tester with approximately 6 years of performing Manual and Automated SQA activities for some of the most innovative companies in the world. I’m here to bring your ideas and vision of quality to life. During my professional career, I have performed testing of Web, Desktop, CRM, Ecommerce and Mobile applications of medium to large scale. Following type of testing is performed on these applications. 1- Functionality testing 2- UI testing 3- Regression testing 4- Cross browser testing on all major browsers. 5- Usability testing 6- User Acceptance testing 7- Security testing 8- Comparison testing 9- Performance testing I have used different testing tools during my professional career. My bug reporting and communication skills are excellent. If you have any question for me please let me know. Looking forward to working with you. Best Regards, Zafar Abbas | ISTQB Certified
€12 EUR ndani ya siku 20
5.0 (9 hakiki)
4.9
4.9
Picha ya Mtumiaji
Hello there, I am a result-oriented and affordable QA Engineer with 10+ years experience in software, website, and mobile app testing. Involved in functional testing using mobile devices including smartphones and tablets (Android, iOS) & tested the application under different networks, Internet speeds including on 3G, 4G and Wi-Fi. Test Management & Bug Tracking Systems: Jira, Bugzilla, HP ALM, Test Rail, PractiTest. I have successfully tested 200+ websites and 100+ mobile applications (iOS & Android). Manual Testing Skills : 1 - Test Planning 2 - Test Case Writing 3 - Test Scenarios Writing 4 - Test Summary Reports 5 - Use cases 6 - Bug Reporting 7 - Cross Browser Testing 8 - Agile Methodology I do below types of testing: 1 - Functional Testing 2 - UI Testing 3 - Smoke Testing 4 - Regression Testing 5 - Integration Testing 6 - Compatibility Testing I have Android devices with the following versions (4.2.2, 4.4.2, 6.0, 6.0.1, 8.1) iPhone 6, iPad Air2 with latest iOS versions desktop based testing we have Windows 7, 8, & 10 macOS, Mojave 10.14.1 Thanks & Regards, Anubhav Jain
€7 EUR ndani ya siku 40
4.8 (8 hakiki)
4.0
4.0
Picha ya Mtumiaji
Hi, This letter is to express my interest for the project of Software QA/Support Engineer. I believe that my strong technical knowledge and experience will make me a very competitive candidate for this position. I have a professional experience of 6+ years in testing in different domains like Telecom, Retail, eCommerce, TTH etc. My professional experience includes • Analyzing the business requirements, creating test strategies, and executing tests to identify bugs • Main areas of experience have been Mobile and web Application manual testing, End testing in ecommerce field; native, Web & hybrid HTML5 based applications in mobility. • Extensive work experience on Regression testing, API testing, Regression Testing, Functional testing, Backend testing, Accessibility testing, End to End testing, Reporting testing, User Interface Testing and Acceptance Testing. • Experience of working in CRM-OMS • Well-groomed with working in different SDLC & STLC methodology like Agile, Waterfall. • Experience in Automating regression test suite for Web Application • Excellent analytical, logical and practical programming skills • Very quick at learning, and holds good grasping power hence can easily work on new requirements and new technologies. I assure you that my knowledge and skills will help me to serve the project in the best possible ways. I look forward to discussing this project and my qualifications with you. Thank you for your consideration. Sincerely, Jaydip Joshi
€11 EUR ndani ya siku 20
5.0 (1 hakiki)
3.9
3.9
Picha ya Mtumiaji
Hi There, I am ISTQB certified Quality Engineer with 8 plus years of experience into automation and manual testing. In my work tenure with software giants like TCS and Citius Tech i have also done support and maintenance work for software products. - My technical forte is Selenium WebDriver Java, Cucumber BDD, TestNG, Rest Assured ,Maven,GitHub, Jenkins, MySql. - I am experienced in development of automation test scripts and framework in selenium and cucumber. - I have done many types of manual testing like sanity, smoke, component, functional, system integration and usability testing. - I have worked in healthcare, travel, e-commerce and banking domains. - I am well apt with creation of all test deliverable using requirement document - I have worked in waterfall and agile both. - I have given corporate training in Selenium and Cucumber BDD - I can work 40 hours per week. Please connect with me if my profile is suitable for your requirement.
€11 EUR ndani ya siku 40
5.0 (2 hakiki)
3.6
3.6
Picha ya Mtumiaji
8+ years experience. Possesses a Bachelor Degree in Business Information System. To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
€11 EUR ndani ya siku 40
5.0 (2 hakiki)
2.5
2.5
Picha ya Mtumiaji
Hello there, I have read your requirements in item 1 to 4.3 carefully and I can fulfill all of them. I have experience performing same job with a Financial Markets research company's collaboration platform, for about 5.5 years. I had to talk to the top management "the kings", all the way to the lowest level of users, find out the problems and bugs they are facing, and then logging them in to Redmine. Then explain the problem to developers and get a good fix, along with continuous testing of the software. The platform had desktop, web and mobile front-ends, and I was testing all of them to get the perfect possible mix of functionality and usability. I believe I did a good job managing the QA, Testing system support for that platform, and I can do the same for your Thunderbird add-on too. I can make available as many hours as required for this job and match your working hours. Regards. Umair.
€11 EUR ndani ya siku 40
5.0 (4 hakiki)
1.9
1.9
Picha ya Mtumiaji
I have read and understood your requirement completely. I can perform both as QA and support. Please message me for further discussion. I am having very good communication skills
€14 EUR ndani ya siku 25
4.0 (1 hakiki)
1.4
1.4
Picha ya Mtumiaji
A hardworking individual with 3 years testing experience looking to run their own business, starting off with some freelancing to gain more experience and knowledge. I am computer literate and have experience with Microsoft applications, Visual Studio, SQL, VB Script, Java and basic HTML.
€10 EUR ndani ya siku 4
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
>Very good in analyzing the bug and reproducing the same > Efficient in completing the tasks on time >Having 6+ yrs of experience in software testing >Certified ISTQB foundation level >Received recognition for the quality work delivered >Handful experience in interacting with clients.
€10 EUR ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi, i have already worke with similar projects, so i can do this task successfully until deadline. Feel free to contact me. Best regards Ismail
€10 EUR ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Specialize in manual as well as automation testing, also I have an experience of 1 years in UAT and document delivery. Created and executed software test plans for web applications. Built cases and scripts to uncover, identify and document software problems and their causes. Apart from all the above, I also maintain a history of experience in mobile application testing. Performed UI and compatibility testing for many web and mobile applications. Performed load and performance testing for various mobile and web applications. Tested react native mobile applications. Database verification was also a part of my roles and responsibilities. Tested both android and iOS application on the basis of test cases and scenarios. Identified the root cause for the failure of online car booking system. Regularly monitored bugs by using bug tracking tool and fabric. Experience in agile methodology.
€7 EUR ndani ya siku 14
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I have 3+ years of experience in software and mobile testing. I have developed and maintained website in PHP language(Frontend and Backend).
€10 EUR ndani ya siku 10
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Your requirements are very specific I am a manual QA tester with 11 years of experience of working in different environments and on very complex projects based on different Technologies. I'm based in the UK and currently work for a very large organisation as a senior QA tester.
€16 EUR ndani ya siku 16
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I worked as a QA for 4 years in a Company in Romania, now I am on a maternal leave, and I whould like to work mostly remotly from home. So I've just started as a Freelance QA. I already have some experience on Website, mobile and desktop apps testing.
€6 EUR ndani ya siku 20
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hello I am software tester with experience , already tested lot of web sites e-commerce sites, crypto exchanges , cmr web based sites... Also I have been working with clients around 10 years, so If you would like to find more about that information, please feel free to send me p.m.
€7 EUR ndani ya siku 20
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hello, it is now a year i have been providing software support for companies in Greece. Here we are still in the process of moving businesses online, and i see people struggling with software every day. Implementing a proper connection between e-mail and matters that involve money exchange is something i have waited a long time for. It would be a pleasure to help you achieve that! My approach is: even if the user did something wrong, it is probably the software's mistake for not perfectly guiding the user through the process. I would like to know how you plan on sharing the information between the user and the tester.
€6 EUR ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I am Ragavendiran currently working working as a Software Test Lead in an MNC. Since i am from Testing Background, i can complete the Project on time.
€6 EUR ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I have 3+ years of experience on manual as well as Automation QA engineer, Also have completed 10 TOSCA Certifications. I should be able to complete quality testing for your project within 3 days.
€8 EUR ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0

Kuhusu mteja

Bedera ya GERMANY
Wiesbaden, Germany
5.0
13
Mwanachama tangu Mei 12, 2014

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