I am writing to you regarding your company’s Customer Service Representative opening. I have been working as a Customer Care Specialist with many companies in the past. for more than 8 years now, out of which 6 years were as the manager for the customer service team, and during that time I’ve developed impeccable phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help your company grow and surpass all goals and objectives.
Duties at my previous company included handling customer queries and making 60 cold calls a day to businesses and private individuals in order to solicit sales for goods and services. During my tenure, I implemented a new sales strategy, reducing training expenses by 90% and increasing the close-ratio by 10% within 3 months.
My experiences have helped me improve my leadership skills, hone my organizational skills, and have provided me with extensive knowledge of how to up-sell services and goods to potential clients. I also worked at Scottsdale as a Customer Service Intern, where I further cultivated useful customer service abilities while handling technical support for clients on a wide range of company products. Working there, I was able to resolve issues at a 90% rate and memorize an entire line of company products & services – including prices and special discounts.