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Ecommerce Phone Sales/Support + Emails + Order Processing. Neutral Accent Only

$2-8 AUD / hour

Imefungwa
Imechapishwa about 10 years ago

$2-8 AUD / hour

This job is for the lead position in an Australian Ecommerce Store. The duties will include all phone and email sales, customer support and order processing. You must have a very high level of spoken and written english. You must The role will require phone call sales and customer support with Australian Clients so I would like the applicant to have an Australian or Neutral accent (no accent). This role requires someone that has the ability to think for themselves and solve problems as well as being a fast learner. You will learn a great deal about entrepreneurship, running a business, sales and more. Duties will include: - Phone calls (sales, customer service, customer support,following up, feedback, surveys) - Processing orders: checking order details, checking payment received, placing order suppliers, checking prices, checking delivery times, checking delivery costs, checking orders are received. - Managing customers in CRM - processing through sales funnels - Sending emails on my behalf: Sales, customer service, customer support, communication with supplier - Customer Service via Live Chat on the website - Customer Support - Regular liaison with myself over skype and email I will provide training for all tasks. The work will be for 8 hours per day Monday to Friday between 8:00am - 5pm Australian Eastern Standard Time. Honesty is essential. We understand mistakes happen and will work towards improving and fixing mistakes. We will not tolerate any dishonesty whatsoever. If you do not have excellent written and spoken English, and are not comfortable and professional at making phone calls (over Skype or similar) then you should not apply for this position. Must have a reliable internet connection! You must have internet access and be available during all working hours. To apply for this position, please start your application with the words "Entire description read", and provide a description of my requirements in your own words. Please also include a recording of yourself speaking in English. Read script: "Thank you for calling Ecommerce Shop, this is (insert name), how may I help you?, In order to help you further can I please have your name and order number?, I will have to get someone from our technical department to answer that for you. Can I please take your name and phone number and have one of our technicians call you back soon? " Remember that I am looking for someone with an Australian or Neutral accent. You can very easily (and for free) record a short clip of yourself speaking at [login to view URL] (100% free, no setup or sign up required), and send me the mp3 in your application. Or you could also use a phone call you've completed for another client. If you have any questions please include them in your application and I will answer them. Please rate yourself in the following areas on a scale of 1 - 10. (1 is for not very good and 10 is excellent)- - Phone sales - - Phone support - - Email sales - - Email support - - Ecommerce order processing - - Handling unique situations - - Problem solving - - CRM use - - Improving processes to make more efficient - - Updating/Editing standard operating procedures - - Gmail - - Wordpress - - Time management - Thanks
Kitambulisho cha mradi: 5276363

Kuhusu mradi

12 mapendekezo
Mradi wa mbali
Inatumika 10 yrs ago

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12 wafanyakazi huru wana zabuni kwa wastani $7 AUD/saa kwa kazi hii
Picha ya Mtumiaji
Hi,We have Finished lots of Shopify, Magento, WordPress/woocommerce Projects. Almost all functionality you want is finished by us in several projects. We own 150+ woocommerce websites. So it is very easy to deal with your site. We can code in any language and provide 3 months support. Error free code and browser compatibility. I am a software engineer from IIT Bombay and have been working on Back end & front end development for more than 3 years .
$8 AUD ndani ya siku 40
5.0 (18 hakiki)
5.6
5.6
Picha ya Mtumiaji
We have more than 11 year of experience and working in new technology with MVC architect for more detail Please check Private Message.
$6 AUD ndani ya siku 40
5.0 (1 hakiki)
3.7
3.7
Picha ya Mtumiaji
Dear Hiring Manager, I can do this job efficiently and effectively Have a great day to you, I am interested to do this job and please see my elance profile link [Removed by Freelancer.com Admin], I have over 15 years experience in the field of order processing, web research, data collection, market research, email collection, data-entry, social media research, Facebook marketing and as admin/ virtual assistant. And I am a computer and web savvy, my goals are to make the employer/ customer happy and give better quality of work and I am ready to dedicate time for this project. Thank you Kind regards Heric. P. Note: I am quick, detail oriented and have high speed internet connection in my home and I look forward to hearing from you to start this job soon. Thanks
$3 AUD ndani ya siku 40
4.6 (3 hakiki)
1.5
1.5
Picha ya Mtumiaji
"Entire description read" Dear Hiring Manager, I hope you are doing well. What I understand from your project description is that you are looking out for a candidate with experience in providing customer support via phone, chat or email. The candidate must have exceptional communication skills and have an eye for detail to perform the tasks as per your specifications without any compromise on the quality. Below are the reasons for considering myself the best person for this position- a) I have the ability and exposure to work on my own with minimal supervision. b) I have over 9 years of rich experience in proving customer support (Inbound, email and chat) to customers/clients in the United States and Canada. c) I possess excellent interpersonal and communication skills (oral and written) Please find the ratings on a scale of 1 - 10 on the below parameters. Phone sales - 7 Phone support -9 Email sales -7 Email support Ecommerce order processing - 9 Handling unique situations - 9 Problem solving - 9 CRM use - 8 Improving processes to make more efficient - 9 Updating/Editing standard operating procedures - 8 Gmail - 9 Wordpress - 4 Time management - 9 I have also enclosed the voice recording for your consideration. Please let me know if I fit into the bill and can be a part of your team. I will be glad to furnish any information that would be required from your end that would help you in making your hiring decision. I hope to hear from you at the earliest. Cheers! Ramesh
$4 AUD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hello, I have read and understood the "Entire description read" and all the details in your job post. I have managed sales and customer support for Australian Companies in 2012-2013 but I had to stop for a major operation. I came back to work in December 2013 and is totally well now. I am very comfortable with this job because I have the qualifications and the experience needed for the job. Please see my rating below: - Phone sales - 10 - Phone support - 10 - Email sales - 10 - Email support - 10 - Ecommerce order processing - 8 - Handling unique situations - 10 - Problem solving - 10 - CRM use - 10 - Improving processes to make more efficient - 10 - Updating/Editing standard operating procedures - 10 - Gmail - 10 - Wordpress - 10 - Time management - 10 (I work with Dignity) I am available to start at anytime and can work full time. Please send me your email address so I can send you a sample voice recording. Thank you and Happy New Year! Best Regards, Grace
$6 AUD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0

Kuhusu mteja

Bedera ya AUSTRALIA
Mermaid Beach, Australia
4.0
7
Njia ya malipo imethibitishwa
Mwanachama tangu Jul 20, 2012

Uthibitishaji wa Mteja

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