We are a Customer Experience and CRM company helps to consolidate all the touch points of Customer Interaction and manage Customer Life Cycle.
The Problem which we are solving through our solution is :
1. Unified Desktop for real time 360 degree view of Customer like setup details what they are using, Current lead or opportunity with customer, Revenue, upcoming Contracts & Renewals, Customer CSAT / Health Check, Invoice & payments, quote, order, tickets raised, task & activities etc. all in one screen
2. Consolidating all sources for lead generation - Social, website, Campaigns
3. Actionable Reporting which matter to business like Revenue, Order Booking, Collections, Target Vs Achievement, Department wise Contribution or any actionable reports through our analytical reporting tool in 4 clicks.
4. Customized workflows which fits your business and Organization.
5. Organize your un-Organize database, Map Customer, Update address book, do all client communication from one solution.
Currently the Solution is build in English and we can discuss the requirement of other languages as well.
Solution do not have Live Chat Functionality as of now, but Reporting is Flexible where user can create their reports along with Dashboards and can be scheduled on Email.