Remote Oracle RightNow Specialist

₹750-1250 INR / hour

Imeghairiwa

Imechapishwa

almost 5 years ago

₹750-1250 INR / hour

We are looking for an Oracle RightNow Specialist, who can handle all the incoming requests from the customers remotely. Process : The customer uses Oracle Service Cloud (RightNow). Their Contact Center (CC) routes phone calls to their CC agents and when an incoming call comes in, they would like an Oracle screen-pop to occur. Prior to reaching the agent, the CC will perform a lookup in Oracle based on the incoming phone number (ANI). The lookup will result in one of the following 3 scenarios: 1. No contact found 2. Single contact found 3. Multiple contacts found As for the screen-pops, we need the following screen-pops in Oracle: 1. No contact found – Pop a New Contact form 2. Single contact found – Pop the Contact 3. Multiple contacts found – Display the list of contacts Requirements: 4-5 Years of Oracle RightNow Experience Should be familiar with Oracle Service Cloud Need the confirmation in 4 working days Should be able to remotely handle all the incoming customer traffic Please note: The payment can vary for the best-suited candidate.

Oracle

Customer Service

Customer Support

Kitambulisho cha mradi: 20296984

Kuhusu mradi

4 mapendekezo

Mradi wa mbali

Inatumika 5 yrs ago

Unatafuta kupata pesa?

Barua pepe

Faida za kutoa zabuni kwenye Freelancer

Weka bajeti yako na muda uliopangwa

Pata malipo kwa kazi yako

Eleza pendekezo lako

Ni bure kujiandikisha na kutoa zabuni kwa kazi

4 wafanyakazi huru wana zabuni kwa wastani ₹1,028 INR/saa kwa kazi hii

@Himanshu1998b

i am already runing a call center in India and i am find a more project for my team and my campany and we are fast growing campany in this field

₹1,000 INR ndani ya siku 40

0.0

(0 hakiki)

0.0

@melaibayongan

As a customer service support I always have empathy to customers. I always understand the customer and the problem is key for anyone in a customer facing role. I have a clear communication skills. I have always product knowledge. I always challenge my self to problem-solving skills.I have always patience.

₹1,111 INR ndani ya siku 6

0.0

(0 hakiki)

0.0

@Jerdonnapalmer59

Good Day Team, I am a BPO expert with over 6 years call center experience with training to meet local and international standards. I have worked with BPO giants Advantage Communication, Startek, and Concentrix Global. I am a trained Technical Sales Supervisor by the Insite Managed Solutions team. I have work in capacities such as Team Leaders, Sales agent, Voice and chat support, Helpdesk Technician and a Business 2 Business consulting specialist. I am a Microsoft Suit expert that has direct interaction and training from the company. I see my self as an eligible candidate for the position as I am experienced in the industry and proficient in the disciplines that you are seeking. I am a highly proficient English speaker and a Microsoft expert. I also have a strong B2B sales background and customer service foundation. My years of experience coupled with my drive to be aligned with a company that vision is to transform the customer service plane and to not be a contestant but dominate the sphear. I come with a long track record of excellence and growth and am looking forward to getting the opportunity to work with your company and its clients. I am available 24/7, thanks in advance for the consideration. Kind Regards, Jerdonna,

₹1,000 INR ndani ya siku 40

0.0

(0 hakiki)

0.0

@payalshastri

I have developed sms service for user. in that i needed to check the user contact first if it found then sent the sms for work done and if not then first contact to be updated in system and then sent sms.

₹1,000 INR ndani ya siku 40