•Experienced on various products of Sophos like Cyberoam, XG etc.
•Strong technical knowledge and understanding of IT Security concepts, including networking, firewall and VPN technologies
•Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
•Advanced computer skills including but not limited to: Linux, Unix, DNS, BIND, Networking, Network security, Proxies, Email security, http protocol, shell scripting, web proxy, web security, spam filtering.
•Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
•Thorough knowledge and understanding of the following concepts: Security, Cloud, Firewalls, VPN, Malware, Spyware, Cyber Security.
•Deal with configuration of RIP, EIGRP,OSPF,BGP, FTP, SMTP/POP3 mail services, Router, switch on L2 level also aware of troubleshooting of issues.