Greetings from the Philippines! I am Diana Carlos, call me Dianne, a mom of two who is technically savvy and love talking to clients specially when I helped them. I previously worked for Ring Central as Technical Support, Australian Gas and Light as a Customer Service, Dell, Verizon, etc to name afew. My last work was Managing a computer retail store for 4 years until I decided to work on my own.
For me, a strong founded company should have a reliable backbone to help them grow their business specially when problem arises from the backend. And that is where I can help you.
Deliverables:
I can start providing technical support as early as Nextweek, provided you will give me at least 3 days notice and a copy about the product I am about to support, so I can have a full grasp of it.
I can work for 8 hrs a day and 40hrs in a week. I can render overtime in case the need arises. I am very open for shifting schedules.
Skills:
Troubleshooting desktop, laptop, mobile devices, and other accesories like printer, rounter, modem, etc.)
Formating, re-installing softwares.
Provide preventive maintenance for your computer.
Back-up files, retrieve files, and provide remote support.
Plan, design, and Install computer networking.
Help setup Ring Central voip and the like.
Technology:
I am currently using 25mbps Pldt Fibr
(and if God forbid you choose me, I am willing to get an extra 50mbpsFibr connection from Converge as a back-up).
For my headset I use plantronics.
For my laptop, I use Asus Amd A10 3.5ghz 8gb ram with Nvidia, for multitasking task the company might require.
For my salary.
Cad 6 per hour x 8hrs= Cad 48