Customer Service Executive

Customer Service Executive required to assist the Customer Service Manager . You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives. The Job: * Send transportation quotings to leads * Ancillary Sales and seeking up-selling opportunities * Effectively fulfilling the booking once the sale has been made * Checking all details on invoices and sending out client documentation * Answering customer queries by phone and email * Resolving problems of customers during the trip * Calming and advising customers appropriately * Handling of customer complaints * Booking cancellations and transferring * Supporting customers via emails or phone * Negotiating between our customers and operators * Completing additions and amendments to bookings * Logging notes of all communication * Identifying and rectifying causes of problemsSkills and Experience: * Strong verbal and written communication skills * Strong understanding of our products * PC Literate - knowledge of Word, Excel and Outlook * Basic knowledge of Passengers Carriage regulations * Excellent time management skills * Ability to work under pressure and independently * Organisational skills are essential to this role * Ability to communicate effectively both internally and externally at all levels * Able to multitask with taking calls and responding to emails Skills and Experience: * Strong verbal and written communication skills * Strong understanding of our products * PC Literate - knowledge of Word, Excel and Outlook * Basic knowledge of Passengers Carriage regulations * Excellent time management skills * Ability to work under pressure and independently * Organisational skills are essential to this role * Ability to communicate effectively both internally and externally at all levels * Able to multitask with taking calls and responding to emails