1-Yes, I worked for 3 years in an agency as customer service and virtual assistant, I currently work on upwork or already I have done more work for clients. I've all recently signed up on freelancer but i have experience in ecommerce and dropshipping.
2-I managed the customer service of a shop that sold coffee capsules and swimsuits. I was using the platform such as: zendesk, freshdesk, Gorgias.
I also have skills to manage shopify, AliExpress, Oberlo and paypal to manage litigation.
3-My hourly rate is $ 5 / h
I take the liberty of contacting you in response to your post regarding the recruitment of a virtual assistant.
Having worked in an online store for 3 years, I have a perfect command of the different messaging platforms such as: "Gmail, Outlook, Freshdesk, Zendesk, tidio, Facebook, Instagram, Slack, Skype".
I am fluent in French and English at intermediate level.
Here are my skills:
On Shopify I know: "Check order status, order cancellation, refund, address change, draft order creation, print invoice".
I also know how to use Oberlo to: Place an order,
checking customers' information, get tracking number from AliExpress. "
On AliExpress: "track packages, contact suppliers in the event of a major delay in delivery, package lost, order return".
In addition, I already have experience handling PayPal disputes.
While awaiting your news, please accept, Madam, Sir, the expression of my most distinguished greetings.
Mathias Raphaël.