I am a qualified and seasoned IT Professional, who has obtained professionally required certifications & training and I have over 19 years of vivid experience, including over 18 years in International (UAE, Kuwait) environment.
Being a senior Service Delivery & IT Operation Professional, I have accomplished track record in Design, Deploy, Operate and Support Information Technology Services including IT Operation Management, IT Infrastructure Management, IT Service Delivery, Service Desk & End User Support Management, IT Asset Management and Vendor Management.
During my career, I have led/managed multiple Managed/Support Service Delivery projects along with IT Operations and Support of Information Systems for multiple sectors, gaining strong experience in IT Operation Management, Service Delivery Management, Project Management and Team Management.
While on the job, I have been a deft Team Leader driving my team to performance excellence, insisting on knowledge sharing & skill upgrade, motivation and mentoring while being a cohesive Team Player with analytical, problem solving, planning, communication & interpersonal skills.
In view of the above, I am sure that given the proper opportunity, I will be able to meet the target given to me along with the growth objectives of the organization, with my Leadership and Technical expertise in fulfillment of my duties & responsibilities.