1)Manage large amounts of inbound and outbound calls in a timely manner.
2)Follow communication “scripts” when handling different topics.
3)Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise.
4)Build sustainable relationships and engage customers by taking the extra mile.
5)Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Hi Sir!
I had a call center experience and previously I worked in a real estate company for more than 4 years, I was engaged into our clients needs. I already practice my customer services skills during employed years. I can help you handle your calls and I'll take care of your customer's needs. We can still negotiate for the rates. Thanks and God Bless you
I am writing from Compilation Avenue- a fast growing StartUp in BPO business offering a portfolio of integrated solutions and it's my job to explore amazing companies that would compel and excite our outsourcing solutions.
Your project caught my attention and thought of connecting with you to showcase our Outsourcing Solutions capabilities. We are an enthusiastic team of professionals, passionate about what we do and strive to deliver only quality results without compromising on the service quality or helping you improve your overall business operations and process.
Our services include:
• Multi-channel Customer Service
• Data Management
• e-Commerce Support and Product Information Management
Maybe there is a way of collaboration. We'd love to show you our solution, get feedback and see if it might be a fit for your organization.
Thanks,
Rohit Malik