Hello,
I am respected Czech/Slovak Customer Service Manager with 5+ years’ experience, including 2 in management, accustomed to working in fast-paced environments with the ability to think and act quickly.
Key skills include:
● Ability to Handle Difficult Clients
● Excellent Interpersonal Skills
● Experience in Supervisory Roles
● Team Building & Leadership
● Internal & External Communications
● Able to Set Up Business Centers
PROFESSIONAL EXPERIENCE
HS Plos, d.o.o., Slovenia
CZECH CUSTOMER SERVICE MANAGER (2017-2018)
Created whole customer service infrastructure - livechat, e-mail ticketing, inbound/outbound calls, WhatsApp and Facebook messenger. Designed and provided training to all staff and management on the use of Word, Excel, and PowerPoint, as well as customer service protocol.
Notable accomplishments:
● Managed dozens of staff at these business centers across the Czech Republic.
● Helped double the client base for online shop over the course of five years.
BetClic betting company, London
CUSTOMER SERVICE SPECIALIST (November 2008 – February 2013)
Managed dozens of private-sector clients, supplying them with betting help.
Notable Accomplishments:
● Developed relationships with established accounts while acquiring dozens of new accounts.
● Coordinated the administration of product orders, serving customer needs, and ensuring delivery.