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Mobile Games Customer Support Rep.

$8-15 USD / hour

Imefungwa
Imechapishwa almost 6 years ago

$8-15 USD / hour

Clipwire Games is looking for a customer service representative to handle our front facing customer interaction and support for several of our web/mobile apps. This job is a permanent remote position with 3 months of probation, the job will be paid hourly and we expect no more than 4 hours per day at peak times and less. We have an average of 1200 tickets per month, varying in complexity. Responsibilities • Answering Email & Facebook Messenger. • Work closely with your manager to handle tickets. • Identify patterns in tickets and report problems early. • We strive for a 72 hour turn around on tickets, pending customer response. • Be comfortable using canned actions and customer responses and be able to identify the correct usage for each. • Optimize and find efficiencies in the ticket workflow. • Working with our custom admin toolset to provide reimbursements to our players when needed. Requirements: • Experience with a customer support software such as Zendesk, we use HappyFox ([login to view URL]) so experience with that is a big plus. • Excellent communication skills, customer-oriented attitude, able to deals with stressful situations • Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android). • Own a computer with stable internet connection. • Knowledge of our products is required. Our Products Bingo Story: [login to view URL] Solitaire Buddies: [login to view URL] [Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions]
Kitambulisho cha mradi: 16974002

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48 mapendekezo
Mradi wa mbali
Inatumika 6 yrs ago

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48 freelancers are bidding on average $11 USD/saa for this job
Picha ya Mtumiaji
Hi, My name is Janis. I believe we can help you with your Mobile Games Customer Support Rep. because I do have a team and are mostly my cousins/close friends that is why we have been working as a good team with trust. I can assign someone who fits your project requirement. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of a successful business & attracts repeat sales. I offer Bus. Process Outsourcing Services to clients. My business is built on the delivery of quality services like Customer Service, Support, Sales, Data Entry/Processing, Research, VA, to name a few. Our team members have more than 7 yrs’ experience in telemarketing, data entry, online research, email handling & customer service/support. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you.
$15 USD ndani ya siku 40
5.0 (50 hakiki)
7.9
7.9
Picha ya Mtumiaji
Hi, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to provide you samples of my previous work if requires. Your position requires an Expert Customer Service Specialist with extensive skills on managing Social Media Platforms, Landing Pages, Campaigns and Newsletters, Marketing/Sales Management, Email Marketing, Appointment Setting, Bookkeeping, Cold Calling, Lead Generation, Landing Pages, Internet Marketing, Data Scraping, Customer Service and Phone Support, CRM, General Administrative Tasks and Data entry. Please let me know what is the line of business corresponds to this project and let's make an effective action plan together to get it started. Wisely choose the diamond among the candidates :) Hope to talk to you soon. Cheers. Thanks and Regards, Vanessa
$9 USD ndani ya siku 40
5.0 (6 hakiki)
4.8
4.8
Picha ya Mtumiaji
Hello, I did went through the project details and I understand the same, already have experience on the support, trouble ticket management, troubleshooting, chat with customer, analyse and replicate the issue, and provide proper solution to customer. I am looking for long term job, so I am applying for this job, I think my expertise and previous experience will help you to tackle customer and situation. I am a detail-oriented person and with over seven years of administrative work. I am proficient in Microsoft Office programs (Word, Excel, Powerpoint), Google Drive (Spreadsheets, Docs) as well as the social media management (FB account creation, Posting, Commenting and Engaging with followers, Creating Page) and am also familiar with the internet and its applications. I am a self-motivated, hardworking with great communication skill, detail-oriented, capable to follow instructions easily and open to learning new tools. I make it a point to always accomplish my duties and responsibilities efficiently. Thanks Chetan
$12 USD ndani ya siku 40
5.0 (16 hakiki)
4.3
4.3
Picha ya Mtumiaji
Hello, This sounds interesting, I want to work on this! My name is Kofo and I have worked in customer service for over two years. I have worked with Zendesk in the past. I speak English fluently, I have also worked with Facebook messenger. I understand how it operates and I would love to help respond to problems. What are your peak times? Am I required to work Saturday and Sunday? P.s. take a look at my portfolio, page and reviews. Best Regards, Kofo GT
$12 USD ndani ya siku 28
5.0 (3 hakiki)
4.4
4.4
Picha ya Mtumiaji
Hi, I have reviewed project details, both of your's products & https://www.clipwiregames.com. I (myself) have 8+ years of experience of providing customer support services & also have in-house team of skilled customer support professionals (CSR) who have years years of experience in the same. Though, we haven't used happyfox before but we have extensively used LivePerson, ZendDesk, FreshDesk and more. We are fast learners and can adapt happyfox quickly for sure. In addition, we all have fluent English & have huge experience working with BPO industry and provided support services for wide range of process including technical and non-technical both. We are well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions. We understand the value of providing quick response to customer queries. We do log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, we do request to concerned person to make us available with answers of saved questions or allow us to provide logical reply to gain regular business and to satisfy customers and maintain company reputation. Great expertise in orders processing & handling & managing refund and shipping cases as well. To ensure, we are the right service provider, we are also ready to give you a trail run. Recently provided support services for a sneaker bot application & earned great feedback.
$11 USD ndani ya siku 40
5.0 (1 hakiki)
3.6
3.6
Picha ya Mtumiaji
My name is Alberto, I have strong experience in Customer Service. I speak Spanish, English and Portuguese. I manage very well facebook, messenger and others chat systems. I can work on weekends and night shift. I hope to have a chance. Thank you very much.
$11 USD ndani ya siku 40
5.0 (3 hakiki)
3.1
3.1
Picha ya Mtumiaji
I'm a senior technical support analyst with extensive experience in handling inbound calls for hardware and software fixing, email troubleshooting, virus removal and other computer-related issues. I have worked in various fields of customer service to a technical representative to chat and email support. I have experience using Zendesk. You can connect with me should you want me to help you with some work. I assure you, working with me is fun.
$11 USD ndani ya siku 40
5.0 (1 hakiki)
3.2
3.2
Picha ya Mtumiaji
Hi there. I have completed the Comprehensive Test and I scored 59/67. There are some point that still needs to be assessed manually I guess so the score will definitely increase. Kindly review and let me know if I qualify for being a customer support agent. Furthermore, I have excellent command over English Language and I have been providing Customer Support throughout my freelancing career. I am a very quick learner and providing Customer Support for games will be a really good for me as I am a game lover and I liked your games as well. I am a very detail oriented person and I have been my clients really happy which is eminent from the reviews on my profile. If you want more reviews about my services, just let me know and I will show your my other profile as well. I have successfully achieved 7.5 bands out of 9 in IELTS as well therefore I can assure you that all communication will be really professional, smooth and customer oriented. Kindly send me the link please so that I can complete it asap and be ready for providing Customer Support for your games and applications. Many thanks Hex.
$12 USD ndani ya siku 20
5.0 (1 hakiki)
2.4
2.4
Picha ya Mtumiaji
Hello Ritesh,, I am writing in response to the opening for Customer Support at Clipwire. My approach to customer service is very simple: Treat your customers as if they were your neighbors- someone you might have to see every day, and might need to borrow some sugar from if you run out in the middle of baking (true story). I’d like to point out some of the benefits of hiring me: I have experience working with saas companies I am an exceptional writer and I am believe in the power of words to express personality and provide complete satisfaction for customers. I have experience using ticketing systems like Zendesk and Intercom I can create really detailed technical articles for expanding FAQ’s. I believe a high function help center is essential and a great part of serving customers better. I have experience with finding bugs and communicating with developers about technical issues. I’ve used JIRA in the past for an organized way of communicating technical issues. I will be ready to hit the ground running and help Clipwire exceed its own expectations for success. Follow up with me for an interview and I’ll reveal my super power. Regards, Kadene
$10 USD ndani ya siku 40
4.4 (1 hakiki)
2.9
2.9
Picha ya Mtumiaji
Hello, Projects exactly match my Skills. My Strongest skills are Customer Service, Customer Support, Email Handling. 5 Star rating and Recommended by Freelancer.com Let us discuss further on your requirements via Chat! Waiting for your reply. Regards, Sunaza.
$15 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I have been working in corporate companies and excel in my customer service skills that will help you with this project.
$11 USD ndani ya siku 20
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
A proposal has not yet been provided
$8 USD ndani ya siku 20
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi there, My name is Maddie I am from the UK but currently live in Ireland. I have spent the last 5 years of my career working as an office admin, call centre teammate and recruitment consultant. Companies I have recently worked with include PayPal. I am really interested in the role and would be very keen to discuss further if possible. I can commit up to 50 hours per week & possibly more if there is a need for it. As I previously serviced the USA & Canada market with PayPal, working hours are not a problem. Please feel free to reach out to me to discuss further. Kind Regards, Maddie
$15 USD ndani ya siku 50
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
A proposal has not yet been provided
$13 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
A proposal has not yet been provided
$12 USD ndani ya siku 10
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi there My name is Adrian Romero. I consider myself a geek of computers, music software and social media. Let me tell you a little more about me, An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, customer base. Why do I am a good fit for your project as a Mobile Games Customer Support Rep? I can provide e-mail, ticket and phone support. Outstanding communication, relationship-building, and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role in new projects where I will utilize existing skills. I develop Landing Pages, I can activate it and promote it. Services such as social media management, Website Audit, Keyword Research, Google AdWords: Text Ads, Display Ads, Shopping Ads, SEO. ● Experience in customer service ● MS Office and Social Media Knowledge ● Attentive customer focus and excellent communication skills ● Highly motivated self-starter; energetic and up for a challenge ● Outstanding written and verbal communication skills Skype: adrianromerop Let's work together! Will do the Clipwire Games Customer Support Assessment
$12 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi Sir, I'm from Pakistan and I have 8 years experience as Customer Support/Sales & Technical Support. I'm Cisco Certified, VMWare Certified also. I have excellent skills to handle the customers. I have solved 10xxxx of tickets in my 8 years career. I've idea with ZenDesk Ticketing System. There are 3 status of tickets, 1 Open 2 Pending 3 Solved I've idea what to do with ticket. I've also idea about Android & IOS Apps I've been working as app checker in my town they're build app i Thunkable. I've my own 5 apps also. I'm interested in this job and I can share my resume, typing speed with 96% accuracy with you. I can handle your monthly tickets with 100% satisfaction. Thank you I'll wait for your reply and I'm filling your farm also.
$11 USD ndani ya siku 80
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I have a call center in Morroco, with 10 agents verry qualified , they speak at least 3 lunguages , we worked with DIRECT SAVE TELECOM (Brtich compagnie) in a televente companion and also in the sale of back belts with a customer in the USA. If you can send me a book of specifications or call me at 00212661108591
$11 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi, Hope you are doing good.I am interested in this role and can work with you .If you have any queries then feel free to contact. Best Regards, Adnan Haider
$8 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi would like to be part of your team, can start ASAP. amenable to shifting schedule or long hours of work. can do multi tasking.
$12 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0

Kuhusu mteja

Bedera ya CANADA
Markham, Canada
0.0
0
Njia ya malipo imethibitishwa
Mwanachama tangu Mei 15, 2018

Uthibitishaji wa Mteja

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