Mobile Games Customer Support Rep.
$7-8 USD / saa
Clipwire Games is looking for a customer service representative to handle our front facing customer interaction and support for several of our web/mobile apps.
This job is a permanent remote position with 3 months of probation, the job will be paid hourly and we expect no more than 4 hours per day at peak times and less.
We have an average of 1200 tickets per month, varying in complexity.
Responsibilities
• Answering Email & Facebook Messenger.
• Work closely with your manager to handle tickets.
• Identify patterns in tickets and report problems early.
• We strive for a 72 hour turn around on tickets, pending customer response.
• Be comfortable using canned actions and customer responses and be able to identify the correct usage for each.
• Optimize and find efficiencies in the ticket workflow.
• Working with our custom admin toolset to provide reimbursements to our players when needed.
Requirements:
• Experience with a customer support software such as Zendesk, we use HappyFox ([login to view URL]) so experience with that is a big plus.
• Excellent communication skills, customer-oriented attitude, able to deals with stressful situations
• Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android).
• Own a computer with stable internet connection.
• Knowledge of our products is required.
Our Products
Bingo Story: [login to view URL]
Solitaire Buddies: [login to view URL]
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Kuhusu mradi
33 wafanyakazi wanazabuni wastani wa $8/saa kwa kazi hii
Hello! I would love to work as a customer support agent for Clipwire games. I have over 2 years of experience working as a customer chat support agent where I resolved issues which clients had. I am familiar with Comm1 Zaidi
Dear Sir/Madam, I would love to help you in your efforts. I am a young professional with a lot of experience, and in my opinion exactly the employee you are looking for - in all of my previous jobs I would end up we Zaidi
Hi there, I'm a Graduate, self-motivated, hardworking, team player, self-starter, well organized, multi-tasker, passionate about technology & able to work towards a deadline. Experienced 4 years of B2B Customer Suppo Zaidi
Yesterday the same project was posted by some Americans with $20/hr why you're posting same project with $8/hr ? Who is fake the Americans or You?
As a highly skilled, certified, and accomplished professional with comprehensive experience of 5+ years in Six Sigma initiatives and Total Quality Management (TQM), P2P, eProcurement, Client Management, Team Management Zaidi
Hi, I think I'd be a great candidate for this post. I've been doing customer service for more or less 15 years of which 9 years were spent in the call center industry assisting US accounts. I rose from being an Agent t Zaidi
Hi, I think I would be perfect for your job. I don't have much experience but I wrote a bunch of emails to customer support of different games and products. I know how customers like their problems to be handled.
Hello, I have seen the job post and I think I could be really useful! I have experience and abilities for doing a great job! In fact I have collaborated with an e-commerce company Muhummy doing this same job and for Zaidi
I am a pro to handle customer service as I am into this industry from last 8 years. I have been handling every type of query and complaint related to product. I am the best resource to get hired.
Hi, Zendesk expert here, worked for a mobile application campaign as an email support representative. I can sure get the job done. I know how to deal with upper level management as I have also become a team lea Zaidi
I have a Computer and a 20mbps internet. I’m highly knowledgeable in computer, I’m tech savvy and very familiar on surfing the internet. Very quick learner. Relevant Skills and Experience I’m an online vehicle sales a Zaidi
It would mean a lot to me if you would give me this job, I promise it would be done with perfectcion and within the time limit.
Luis F. Lopes Customer service, Shopify partner, graphic designer and video editor. Portugal Lisbon. To whom It May Concern, As a great enthusiast that I am for the technology and the evolution that takes us to the b Zaidi