Mobile Games Customer Support Rep.

Imefungwa Ilichapishwa Miaka 5 iliyopita Kulipwa wakati wa kujifungua
Imefungwa

Clipwire Games is looking for a customer service representative to handle our front facing customer interaction and support for several of our web/mobile apps.

This job is a permanent remote position with 3 months of probation, the job will be paid hourly and we expect no more than 4 hours per day at peak times and less.

We have an average of 1200 tickets per month, varying in complexity.

Responsibilities

• Answering Email & Facebook Messenger.

• Work closely with your manager to handle tickets.

• Identify patterns in tickets and report problems early.

• We strive for a 72 hour turn around on tickets, pending customer response.

• Be comfortable using canned actions and customer responses and be able to identify the correct usage for each.

• Optimize and find efficiencies in the ticket workflow.

• Working with our custom admin toolset to provide reimbursements to our players when needed.

Requirements:

• Experience with a customer support software such as Zendesk, we use HappyFox ([login to view URL]) so experience with that is a big plus.

• Excellent communication skills, customer-oriented attitude, able to deals with stressful situations

• Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android).

• Own a computer with stable internet connection.

• Knowledge of our products is required.

Our Products

Bingo Story: [login to view URL]

Solitaire Buddies: [login to view URL]

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Huduma kwa Wateja Huduma kwa Wateja Kudhibiti Barua Pepe

Kitambulisho cha Mradi: #16979553

Kuhusu mradi

33 mapendekezo Mradi wa mbali Ipo mtandaoni %project.latestActivity_relativeTime|badilisha%

33 wafanyakazi wanazabuni wastani wa $8/saa kwa kazi hii

okechukwu1

Hello! I would love to work as a customer support agent for Clipwire games. I have over 2 years of experience working as a customer chat support agent where I resolved issues which clients had. I am familiar with Comm1 Zaidi

$7 USD / saa
(Maoni 1)
4.5
juvilyn06

I'm a senior technical support analyst with extensive experience in handling inbound calls for hardware and software fixing, email troubleshooting, virus removal and other computer-related issues. I have worked in vari Zaidi

$8 USD / saa
(Maoni 1)
3.2
ajmhaan

A proposal has not yet been provided

$8 USD / saa
(Maoni 1)
1.9
tamarailic985

Dear Sir/Madam, I would love to help you in your efforts. I am a young professional with a lot of experience, and in my opinion exactly the employee you are looking for - in all of my previous jobs I would end up we Zaidi

$8 USD / saa
(Maoni 0)
0.0
subhomoysengupta

Hi there, I'm a Graduate, self-motivated, hardworking, team player, self-starter, well organized, multi-tasker, passionate about technology & able to work towards a deadline. Experienced 4 years of B2B Customer Suppo Zaidi

$7 USD / saa
(Maoni 0)
0.0
jagamohanbehera

A proposal has not yet been provided

$7 USD / saa
(Maoni 0)
0.0
francelita18

A proposal has not yet been provided

$7 USD / saa
(Maoni 0)
0.0
rameeztariq

Yesterday the same project was posted by some Americans with $20/hr why you're posting same project with $8/hr ? Who is fake the Americans or You?

$8 USD / saa
(Maoni 0)
0.0
bishalmukherjee

As a highly skilled, certified, and accomplished professional with comprehensive experience of 5+ years in Six Sigma initiatives and Total Quality Management (TQM), P2P, eProcurement, Client Management, Team Management Zaidi

$7 USD / saa
(Maoni 0)
0.0
AlvinCanceran

Hi, I think I'd be a great candidate for this post. I've been doing customer service for more or less 15 years of which 9 years were spent in the call center industry assisting US accounts. I rose from being an Agent t Zaidi

$7 USD / saa
(Maoni 0)
0.0
Immortal0907

Hi, I think I would be perfect for your job. I don't have much experience but I wrote a bunch of emails to customer support of different games and products. I know how customers like their problems to be handled.

$8 USD / saa
(Maoni 0)
0.0
ralucastoica18

Hello, I have seen the job post and I think I could be really useful! I have experience and abilities for doing a great job! In fact I have collaborated with an e-commerce company Muhummy doing this same job and for Zaidi

$8 USD / saa
(Maoni 0)
0.0
ajesteras

I can assure you a quality work from me Relevant Skills and Experience I have 8 yrs of BPO experience as a customer service. And just recently I worked as a general virtual assistant to a dental office for more than a Zaidi

$8 USD / saa
(Maoni 0)
0.0
hrbbo

I am a pro to handle customer service as I am into this industry from last 8 years. I have been handling every type of query and complaint related to product. I am the best resource to get hired.

$8 USD / saa
(Maoni 0)
0.0
CharmaineAguilar

Hi, Zendesk expert here, worked for a mobile application campaign as an email support representative. I can sure get the job done. I know how to deal with upper level management as I have also become a team lea Zaidi

$7 USD / saa
(Maoni 0)
0.0
jorelvender

I have a Computer and a 20mbps internet. I’m highly knowledgeable in computer, I’m tech savvy and very familiar on surfing the internet. Very quick learner. Relevant Skills and Experience I’m an online vehicle sales a Zaidi

$8 USD / saa
(Maoni 0)
0.0
r1123

A proposal has not yet been provided

$8 USD / saa
(Maoni 0)
0.0
zhurley

If you are looking for a brilliant person with a entrepreneur mentality who knows how important is to keep clients happy, you just found me. Relevant Skills and Experience Tickets issuing, crm tools, android/iOS, mac Zaidi

$8 USD / saa
(Maoni 0)
0.0
Ceraunophile

It would mean a lot to me if you would give me this job, I promise it would be done with perfectcion and within the time limit.

$7 USD / saa
(Maoni 0)
0.0
luislopes89

Luis F. Lopes Customer service, Shopify partner, graphic designer and video editor. Portugal Lisbon. To whom It May Concern, As a great enthusiast that I am for the technology and the evolution that takes us to the b Zaidi

$8 USD / saa
(Maoni 0)
0.0