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Live Chat Customer Support - Retention

$2-8 USD / hour

Inaendelea
Imechapishwa about 4 years ago

$2-8 USD / hour

Looking to hire a Customer Service agent to cover our LiveChat platform. Shifts take place from 5am-9am US Central Time and 9pm-12 midnight US Central Time. Work from home. All support will be via online Live Chat, no voice support required. We are an online subscription bookseller. We are looking for a hard worker with a positive attitude to cover our LiveChat during non-peak hours. This person will be chatting with our customers that are attempting to cancel their subscription accounts and suggesting options to retain the customer. Candidates with previous retention experience will be given first consideration. We are looking for an employee that is willing to learn and quickly adapts to change. Must be comfortable meeting retention goals. Must be looking for a long term commitment. The shifts will generally be from 5am-9am US Central Time and 9pm-12 midnight US Central Time, but may change if volume grows. Additional compensation is available for employees with the company more than 6 months. Requirements: 1. Fluent in Written English 2. High-speed internet required 3. Efficient typing skills (40+ WPM) 4. Reliable, self-starter 5. Past Customer Service or Retention Experience is a plus 6. Looking for a long term committment
Kitambulisho cha mradi: 23531998

Kuhusu mradi

75 mapendekezo
Mradi wa mbali
Inatumika 4 yrs ago

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Picha ya Mtumiaji
Hi there. My name is Hex (Saad) and I would like to be your Customer Service Representative. Please take a moment to learn about me as I will be helping you today with your post regarding Customer Service Representative. I have excellent command over English language and a typing speed of 70 WPM so your Customers will not be having problems with respect to communication as all communication will be clear and easy and complete in information. If you have any problem or ambiguity, please do not hesitate to ask me at any point. I have also been working as a Virtual Assistant for a Resort Marketing Company based in New Zealand and I have been providing the owner with all kind of support during the day. However, as she has now reduce the number of properties and my services are not required on a large scale, therefore I can be available for you now, 24/7, so that you don't have to be left hanging around when looking for help. However, she can also vouch for me if you would need it. Also, you will find me very calm and cool and I have excellent Internet Connection and I am readily available round the clock. Kindly do have a look at my profile for reviews regarding my quality of services. Thank you for getting in contact. If you have any more queries just let me know. Happily Supporting ! Hex.
$5 USD ndani ya siku 80
5.0 (1 hakiki)
2.4
2.4
75 wafanyakazi huru wana zabuni kwa wastani $6 USD/saa kwa kazi hii
Picha ya Mtumiaji
I have 10 years of experience. I have done the exact same task before. I have worked with a subscription-based model before. I'll be happy to do 5am-9am US Central Time. But I am available for both shifts. Kindly share FAQs. Looking forward to your message.
$5 USD ndani ya siku 40
4.9 (48 hakiki)
7.2
7.2
Picha ya Mtumiaji
Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who understands the Customer Service role, I feel I am that person. I have over 3 years of V.A. experience which has involved responsibilities such as email handling and social media posting to mention a few. I also have no problem working full-time. I feel my experience from similar support roles using live chat would be valuable. I also have customer retention experience from my time working for e-commerce companies. Hopefully, this brief proposal is enough for you to grant me an interview.
$6 USD ndani ya siku 40
5.0 (13 hakiki)
6.9
6.9
Picha ya Mtumiaji
Hello, how are you doing today? You can call me Jenna. I am interested in working on this project. I am currently not committed to any other jobs and I am hoping that we can discuss all about this project. Thank you and have a great day!
$5 USD ndani ya siku 40
4.8 (56 hakiki)
7.2
7.2
Picha ya Mtumiaji
Hi I am interested in your project and I believe that my experience and skills would make me a good fit. Looking forward to your reply
$8 USD ndani ya siku 5
5.0 (8 hakiki)
4.5
4.5
Picha ya Mtumiaji
Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Please visit https://www.freelancer.com/u/Bhawnakul9?w=f I have excellent command over English. I am a hard worker, productive and worthy of your attention I hope, I would be the right candidate for this Job. Awaiting an affirmative response from you. Kinds Regards, Bhawna
$4 USD ndani ya siku 40
5.0 (5 hakiki)
3.4
3.4
Picha ya Mtumiaji
Without having a strong retention strategy you wont be able to grow your returning customer base so its a great idea to focus on. People wants to cancel a subscription if they have any issue, complaint, unhappiness about a product or think its of no use to them anymore. First and foremost cure should be to offer a resolution and fix the issue. Other than that there are several other strategies which businesses use for retention like discount on future order, coupon codes, lower price, partial refund, complimentary deals etc. The most important of all these strategies is to let the customer feel special, let them speak out and listen to them, be bunny and put a smile on their face. I have an experience of 10 years of customer service and retention. I have worked with many eCommerce businesses with retention and growth. Lets set up a good time to discuss details. Best Nasir
$5 USD ndani ya siku 40
5.0 (2 hakiki)
1.6
1.6
Picha ya Mtumiaji
Hi. I'm sure my 8 yrs experience will be seen in my work. And 100% quality work. Please do consider me. Relevant Skills and Experience Virtual assistant excel spreadsheet google search customer support
$5 USD ndani ya siku 10
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi, This is Aman sahu from india, I am a dedicated individual who believes in getting the work done. I love to get work done in a quick manner. I love learning new skills and I am excited to work with people. I have experience in Data Entry jobs and video editing with over 1 year of experience. Drop a message and let's get started. I am also available for permanent works on a daily basis i will do your customer support work please give me one chance for this opportunity
$6 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi , We have a team of freelancers having great experience of customer service . We will deliver you best results . Looking for quick chat . Thanks Mohit
$10 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
i already have experiance in customer retension as i worked in teleperformance for 3 years so i i i know how to retain our valueable customer give me chance you will be fully satisfied from my work thank you
$10 USD ndani ya siku 30
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I'm sure my 3 yrs experience will be seen in my work. .
$3 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi I'm from India this is the perfect deal for work
$5 USD ndani ya siku 10
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi I am very very interested in your Customer service support role you have advertised on Freelancer. I have experience in Telesales, Telemarketing and Customer Services. I am fluent in English (read and write) I’m also a recent graduate in Business management and ready to work as soon as possible. Hope to hear from you soon Kind Regards Serena Greene
$8 USD ndani ya siku 5
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi, We are looking for the inbound and outbound campaign for our center... We have an experience of more than a 10 years in this field... We have all experience agent in our team who will work for you... We are mainly based in India, UK and Philippines... We are working for many other campaign at a moment... We will work according to your time and price will be according to the work... We will work for 40 hours a week... You will get 100% result form our work... Let me know for more information...
$5 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Online 24/7
$5 USD ndani ya siku 20
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hello Sir, Hope you are doing well! I have read your complete requirements. I have 4+ years of experience as a customer service representative. I am very good with handling customers and resolving issues. I can assure you I will give you quality work and I am ready to work for longer term as well. Please do consider me. Thanks,
$5 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Dear Client, If you are an equal opportunity employer, kindly consider my interest and candidature. My name is Sitaram. I understand that you are looking for a "Customer Support Agent" to join your team for live chat support. I have gone through the job description completely and meet your requirements and expectations. I am very much interested in this role and have a similar kind of work experience in Customer Service. I do have excellent English communication skills both verbal and written. I have very good typing skills 80 Word Per Minute. I am a quick learner and can adapt to change and customer-centric. I can work in any time zone. I am also looking for long-term association. Please consider my interest and I look forward to hearing from you soon. Sincerely, Sitaram.
$5 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I want this job so that i can help my family as much as i can. I can also improve my communication skills which will help me. I will give my 100% in this. Iam good at typing as well. Relevant Skills and Experience Its my first time working. So I don't have much experience,but Iam very good at typing fast.
$5 USD ndani ya siku 10
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
I have three years BPO experience. I have handled retention for mobile carrier companies based on the united states, I can converse and write using the English language efficiently . What I usually do day to day is to appease angry customer's from disconnecting their services with the company. Hoping to chat with you soon Regards, Aaron
$5 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0
Picha ya Mtumiaji
Hi! I'm a very dedicated freelancer looking to start working. I have a long time (more than 9 years) working in the customer service area. I have worked as a customer service agent at a call center for a MK campaign and for medical support arthritis braces. I have worked as a front desk for a hotel and in the reservation department. I'm an accountant but with more experience in the areas i mentioned before. I would like to be given the opportunity to work on this project. I feel i would do a very good work.
$5 USD ndani ya siku 40
0.0 (0 hakiki)
0.0
0.0

Kuhusu mteja

Bedera ya UNITED STATES
Cedar Creek, United States
0.0
0
Njia ya malipo imethibitishwa
Mwanachama tangu Jan 23, 2020

Uthibitishaji wa Mteja

Kazi nyingine kutoka kwa mteja huyu

Customer Support Retention Team
$4-5 USD / hour
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