Customer Support or Indonesian Happiness Officer

Hello, everyone! We’re looking for Bilingual Customer Support Agents that will handle both Indonesian and English-speaking users through email & chat. Your job is to spread happiness and create WOW moments to our customers, specifically: - Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone - Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media) - Translate our product and all customer communications like newsletters, lifecycle emails, and more - Develop expertise on our product and internal software to help our customers efficiently - Maintain happiness and positivity in every customer and team interaction We ask our Happiness Officers to have: - Professional level Indonesian and English communication skills - Strong passion to help people with different learning curves - Deep love for learning new things, problem-solving, and analytical skills - Experience in customer service in a fast-paced environment - Availability to work at full-time capacity (40 hours per week) - Working desktop/computer with at least 8GB RAM, and at least 20Mbps internet connection And we offer all our Happiness Officers: - Convenience in working from anywhere - Fun and collaborative international working environment - Opportunities for career advancement - Training and growth opportunities - Paid leave with tenure of one (1) year and above If you are looking for a stable and long-term job, kindly fill up our application form so we can start with the screening process: [login to view URL]