Hi, I am currently applying for service delivery manager position (IJP) internal job in my office Travix international.
Below is the JD
For our office in Bangalore we are looking for a full time Service Delivery Manager Skyscanner
As the Service Delivery Manager you are accountable for the service delivered to Skyscanner customers. You achieve this by coaching your team which consists of Team Manager and Quality Assurance Managers. You ensure that all procedures & processes are executed by your team. You implement & monitor the successful implementation and you report out on this. You work closely with the Skyscanner Account Manager and goal is to ensure that the Skyscanner Team operates within the agreed service & quality levels.
Your Responsibility
Ensure that the service delivered to Skyscanner customers by the dedicated Skyscanner Team is on agreed Service Level
Ensure that the service provided to the Skyscanner customer is on the agreed Quality Level.
Ensure the Skyscanner team is following the procedures drawn up by Skyscanner for advisors as well as for Quality Assurance.
You are continuously improving your team by making use of several input sources such as Customer Satisfaction measurements, Quality audits, Complaints logbook.
You ensure that every change to processes / procedures is executed by your team. You monitor and report out on this.
You proactively give feedback to business support (WFM, Learning & Development) on how you think your team can better perform.
You support your team managers in their continuous improvement plans, and monitor the progress of their agents. Above that you ensure that all their agents have continuous improvement plans.
You are in close contact with the Sr Quality Assurance manager to stay aligned on the QA strategy and your team's execution on that.
You are in close contact with the Sr Team Manager to be able to ensure alignment on Team Manager performance
You are the main point of contact for Skyscanner when operational matters need to be addressed.
Hi,
I am a Computer Engineer with 7 years of experience in PHP(Laravel), React Native and Python. I have worked on several similar projects E-commerce Websites, Python Scraping and ERP Applications, and can deliver quality service to tight deadlines. You can see an example of one of those projects in my portfolio here: https://www.freelancer.com/u/nitishghimire
I'm interested to hear more about the project. If you award me the project I'd be very happy to discuss this further and get started for you as soon as possible.
Thanks!
Nitish Ghimire
Hi
Greetings!
I am available right now for the project discussion and can start the project
on an immediate basis. I have understood your project requirement
I have7++ experience in design and development. I can handle projects from small
styling to full development from scratch. I will provide a good result in a short time
and satisfy you fully.
We have experienced developers in
PHP
Data Processing
Customer Service
Leadership Development
WHY-ME:
» Ready to Start as Immediate& Proper Testing.
» Keep your Data & Website Secure: Daily Progress Updates.
» You will get 30-days FREE BUG-SUPPORT even after Project-Completion
Please give me in touch and let's discuss more detail about your task via chat.
Project milestones will be decided during chat
Thanks and Regards
Arpit Jain
Black Grapes Softech