Customer Services

For Nordics (Finnish,German, Dutch, Swedish, Danish and Norwegian): At the moment we are looking for Nordic speakers to fill several vacancies. Are you interested in moving abroad? EU CITIZEN ONLY!!! NO REMOTE JOB!!!! APPLY ONLY IF YOU ARE EU CITIZEN AND WILLING TO RELOCATE EITHER TO GREECE OF PORTUGAL The conditions are according to the following requirements: - Knowledge of native Nordic & English (B2/C1); - Writing Speed: 20 words per minute. - Project: to be disclosed - Starting date: On-Going - Travel Expenses: Paid by our client; - Accommodation: Our client offer the first 14 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations; - Health Insurance after 4 months of contract - Initial Contract: 12 months - Salary: To be advised+ monthly performance bonus 0-200euros + vouchers. - Working hours is 8 hours per day/5days per week - Working hours based on client’s needs , mainly Monday – Sunday: 08:00 – 24:00 Responsibilities: - To respond and record consumer enquiries/questions raised through free phone lines for customers. - To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. - To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. - To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. - To troubleshoot through the use of open questions, support documents and system training. - To be able to offer recommendations to common problems or frequently asked questions Please see below the relocation package for candidates outside Greece. 1. Booking and pay for your travel tickets and a taxi to transfer you from the airport to the hotel. 2. Up to two week’s accommodation in a hotel close to our premises provided by the company. 3. We will help you in order to find an apartment to stay either alone or share one with a colleague. 4. The company also offers Greek lessons, free Real Estate Agency fee & other Benefits." For application [Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions]