Hi,
I understand you are looking for an experienced and skilled Customer Service Representative.
I would be happy to take up the job. I have 8+ years of experience. Worked with many BPO companies and used to provide support services as per their standards. Knowledge of applications like: LivePerson, Kayako, ZenDesk and many more.
I have managed and provided customer support for businesses like: slimming products, anti-virus software, auction, lost & found contacts, etc. I am well versed in assisting customers before, during and after a purchase with their relevant questions. My experience allows me to analyze customers' point of view and then assisting them accordingly by providing instant and meaningful reply as per the provided protocol or training. In addition, I have assisted customers for several business which allows me to provide exact product knowledge related to products and brand information.
To provide curated support services, I log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. I do request concerned person to make me available with answers of saved questions.
Lets discuss & get started.
Thanks.